Review Time
I was able to get hold of some rare species I had been after for a while.
Sims didn’t have the fish at the time but were able to source them for me. I will be using again in the future.
10/10 Would recommend.
I had never heard of Sims tropical fish
found them on Google so I went to have a look
They have a wide variety of fish of different sizes I was looking for discus and some strains I had only seen in books I ended up buying 4 discus and I will definitely be going back for some more the guy in the shop couldn't have been any more helpful and helpful worked with me to find what I wanted
Absolutely top notch service
I had a truly wonderful experience with the service. Although the live fish I initially ordered was unavailable, the team contacted me right away to explain my options, including waiting or choosing a substitute. I changed my mind several times, and every interaction was handled with patience and professionalism. They really went above and beyond to ensure my satisfaction. I've never experienced this level of customer service anywhere else. Highly recommend!
I was unsure how to stock my tank, but after a couple of very informative calls, I felt confident in my choices. The representative was incredibly helpful and polite, making the entire process easy. The fish were well-packaged and arrived promptly, and they are stunning specimens in excellent condition. I will definitely be a returning customer. Thank you!
Initially, I was anxious about having fish delivered, fearing some might arrive dead. However, after three orders on different days, everything has been perfect. The packaging was excellent, delivered on my chosen day — I’m really impressed, and the fish exceeded my expectations in color and quality. Within an hour of being in the tank, it was as if they had always been there. Thank you, especially to the team member who assisted me.
I received my order this morning, which included a pair of Apistogramma, an L134 Pleco, and 10 tetras. The fish arrived in a clean, insulated box with heat packs, and the water temperature was 18°C, which is impressive for December. None of the fish were DOA or stressed, so I’m very pleased with the care taken in packaging. I had a conversation with a representative to confirm and adjust some details, and he was helpful and friendly. The fish quality looks great, the tetras are a decent size, and the pleco is stunning. I’m excited to see the Apistos once they color up. Very happy customer and I will return for more fish in the future. Thank you!
I have been using this service for several years, and the quality and information provided are always top-notch. The fish have consistently arrived in good condition and very healthy. I will continue to use this service as they are always very helpful.
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