Review Time
I sent an email to see how I can check on my order and if there was a trackingnumber for thw 2 day UPS shipping. Tomorrow will be 5 days. I'm not upset about a few days. I was worried because I had no email confirmation of my order and no tracking number. I emailed and did get a quick response with my tracking number.
This is part of my initial email:
When something is late, customers worry they have been scammed nowadays. Not many are worried about receiving the product in two days. We are simply concerned about if we will receive it or not. I’d have preferred the choice of less expensive shipping and a longer wait time.
The reply I received:
Do not order if you can not be patient. There is a difference between processing time and shipping, just like anywhere else you order. You can blame UPS for the delay. We don’t have time for people to complain when it’s not our fault and they are getting a product for a very cost effective price.
MyPurePeptide
Customer Service Specialist
I reiterated that I wasn't in a rush, just concerned I may have been scammed. I let this so called customer service specialist know that I am no longer a customer.
Apparently others have been emailing for me to have gotten a rude reply like that! I don't care how good the product is, I wouldn't give them another dime!
I sent an email to see how I can check on my order and if there was a trackingnumber for thw 2 day UPS shipping. Tomorrow will be 5 days. I'm not upset about a few days. I was worried because I had no email confirmation of my order and no tracking number. I emailed and did get a quick response with my tracking number. This is part of my initial email: When something is late, customers worry they have been scammed nowadays. Not many are worried about receiving the product in two days. We are simply concerned about if we will receive it or not. I’d have preferred the choice of less expensive shipping and a longer wait time.The reply I received: Do not order if you can not be patient. There is a difference between processing time and shipping, just like anywhere else you order. You can blame UPS for the delay. We don’t have time for people to complain when it’s not our fault and they are getting a product for a very cost effective price. MyPurePeptideCustomer Service Specialist I reiterated that I wasn't in a rush, just concerned I may have been scammed. I let this so called customer service specialist know that I am no longer a customer. Apparently others have been emailing for me to have gotten a rude reply like that! I don't care how good the product is, I wouldn't give them another dime!
Placed a larger order and everything arrived quickly with tracking. Pricing is very competitive compared to other peptide vendors.I had a question regarding lot numbers and third-party testing and reached out through the contact form. Support responded and provided a clear written explanation linking internal lot labeling to external lab testing (Janoshik), which addressed my concern.Overall the experience was straightforward: fast shipping, good communication when I reached out, and products matched what was ordered. I appreciate the transparency when questions came up and would order again.
When you see prices that are too good to be true this is an immediate red flag! After browsing this site it appears that all the COAs are fake. I checked all of them on the Jano website and not 1 COA came back as verified. This company has also changed their social media name multiple times and have very very few followers. BUYER BEWARE THIS PLACE IS A SCAM
I hard a card issue at checkout and thought I’d have to wait until morning - nope. Their 24/7 phone/text support got it handled right away. That alone earned my trust. Product arrived within days and I immediately placed a second order.
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MyPurePeptide is a research-focused supplier dedicated to providing high-quality, lab-verified peptide products for educational and scientific research purposes. Our mission is to offer consistent, transparent, and responsibly sourced compounds while maintaining clear communication and dependable service for our customers.
Quality and verification are at the core of everything we do. Each product is handled with strict attention to sourcing standards and is released only after appropriate laboratory testing is completed. We prioritize accuracy, purity, and documentation so our customers can feel confident in the materials they receive. When testing or verification is pending, we proactively communicate delays to ensure expectations are clear and respected.
Customer experience is equally important to us. We strive to be accessible, responsive, and honest in every interaction. Orders are carefully packaged and shipped with reliability in mind, and when challenges arise—such as shipping delays or inventory shortages—we work directly with customers to provide solutions, including upgrades, reshipments, or refunds when appropriate.
MyPurePeptide operates with transparency and integrity. All products offered are clearly labeled and sold strictly for research and laboratory use only. We do not provide medical advice, diagnoses, or treatment recommendations, and we encourage all customers to conduct their own due diligence and follow applicable laws and regulations.
As a growing company, we continuously work to improve our processes, expand testing standards, and strengthen customer trust. We value feedback and see every order as an opportunity to build long-term relationships based on reliability, professionalism, and respect.See more
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