Name: mysycous.com
Telephone: 03338803115
Rating: 3.8

Studio . Guest

This company doesn’t answer me a simple question. I have tried to reach them twice via emails, then

This company doesn’t answer me a simple question. I have tried to reach them twice via emails, then through website. They just ignored me and asked a payment.
Please let me know how this company deals with problems.
Thank you.

Date of experience: Feb 18, 2026

Studio . Guest

3 weeks ago

No communication

This company doesn’t answer me a simple question. I have tried to reach them twice via emails, then through website. They just ignored me and asked a payment.Please let me know how this company deals with problems.Thank you.

Date of experience: Feb 09, 2026

Ed Guest

1 month ago

Slow but sure

So far has been taking a while to sort issues with billing but customer service has been very helpful, mainly Roger greenwood has properly looked into the issue for me. Has been helpful and supportive

Date of experience: Feb 04, 2026

Calum Guest

1 month ago

Been sent a bill for a service I have…

Been sent a bill for a service I have never used. Never consented for my details to be shared and never consented to be contacted.Failed to acknowledge a data subject access request.Avoid this company at all costs.

Date of experience: Jan 28, 2026

Caz Guest

1 month ago

Top man carl

I spoke with Carl at mysycous because the app wouldnt take my payment. It turns out I had been doing it all wrong. He helped me step by step. He is a top man.

Date of experience: Jan 22, 2026

Krishnapillai Balasubramaniam Guest

1 month ago

I received good support and hopefully…

I received good support and hopefully my issue will be resolved.

Date of experience: Jan 10, 2026

Emily Bannister Guest

1 month ago

had a postive expertence with mySycous…

had a postive expertence with mySycous overall. The process was straightforward, communication was clear, and everything was handled professionally. The team was responsive and delivered what was promised. I would consider using mySycous again and recommend them to others looking for a reliable service

Date of experience: Jan 05, 2026

Jakub Guest

2 months ago

Very bad experience

Very bad experience, MySycous app is absolutely useless. They are not even officially registered energy provider ! After topping up credit is not always straight away on the meter. Top up through the app is simply no possible, but they claiming that issue is resolved. Cost of heating and hot water is just shocking. All top ups are gone in few days, and I am still freezing in my flat. Absolutely joke.

Date of experience: Jan 01, 2026

K. Hopkins Guest

2 months ago

Good customer service from Roger today

Good customer service, although not the fastest, the issue with our account being set up incorrectly was resolved by Roger Greenwood and bills issued in the incorrect name were credited back to our account. We still await the revised bill to be generated but Roger assured us it will be done soon. Thank you.

Date of experience: Dec 31, 2025

Em Guest

2 months ago

Awful awful customer service

Awful awful customer service. We have had 4 power cuts in 1 month and when I call them to ask for any sort of assistance or compensation as I cannot work without wifi and it is freezing in the house, they simply HANG UP THE PHONE? I’ve never seen anything like it. Our house is fully electric so without electricity we don’t have heating, we cannot cook, no wifi, everything! Abysmal service and just a general lack of human decency. Will definitely be putting in a formal complaint against this company.