Review Time
I am revisiting my earlier reviews from mid and late 2025 to highlight the persistent and worsening lack of responsiveness from the service. After my review in October 2025, I was contacted quickly, assigned a case number, and promised support with my disputed claims, issues with the member portal, denied pre-authorized services, and a request for accommodations that I submitted in writing. Despite numerous follow-ups via phone calls, voicemails, emails, and messages referencing the case number, I have received no further communication or resolution. Calls go unanswered, my bills have exceeded $6,000 despite prior approvals, and there has been no response to my formal accommodation request. This absence of follow-up clearly breaches CMS requirements for timely grievance handling in Medicare Advantage plans and the obligations under federal disability laws to address accommodation requests. The situation has caused financial strain and significant stress due to my disabilities and the inability to access necessary information. Preparing a formal complaint to Medicare has required extensive time and documentation, adding to the burden. The initial promptness to reviews seems to be merely for damage control, as accountability disappears afterward. I urge prospective members to thoroughly research and consider alternatives to avoid similar issues.
You don't care enough about your customer's concerns. Seniors lives are on the line ,so lets care. If they speak of their concerns hear them, don't just think it's about the bottom line which means, don't just see how many people you can sign up and when you phone to speak with them about their experience with your company you don't hear them. Listening is part of retention. I know your company is fairly new, 5 years but that is enough time to learn how to retain your revenue.
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