Review Time
Their website makes it very easy to purchase and maintain your domains. I even bought a domain from a partner company of theirs and it transferred easily. The customer service is awesome! I've had to call them for help when changing my nameservers and they quickly assisted me. The only reason I left off one star was because you do need to call them in order to remove their company nameserver because for some reason it sticks in the background. However, it was a quick and easy fix over the phone.
This is the worst company on this planet. A total scam. Requested for a new password, had to go through their recovery process - which is total b*llsht - that took almost 4 months(!!!). 4 months to get your new password. Namebright is totally not helping their customer - only making things super complicated, no clear communication, no information on dates, no communication within the company, just always the same message that the recovery was still in process and they couldn't do more. When I started to take action with ICANN they suddenly released my login. I'm happy I could finally move my domain to another company.
Oh my goodness, what a mess! I bought a domain name on the secondary market. I order to take possession I had to create an account at namebright.com to receive the name. It took me 15-17 attempts altogether. At every other mouse click there was a 404 error, or timeout, or "our techs are looking into this problem!" error. The support tech sent me an alternate website (legacy) but mispelled the URL so I got a 404 error there. I finally noticed the mispelling and got there, set up the account but they didn't tell me I wouldn't be able to login there. I had to go back to the FIRST website to log-in. So about 2 hours spread over 2 days. This was probably the most head scratching case of total widespread incompetence I've encountered in 20 or so years.
Quite frankly, the worst domain hosting experience I've ever encountered. Site is buggy and does not accept @ values.No customer service or support availability. I have migrated tens of domains in the past and never had an issue like this.Our email and e-commerce site is down but their "BETA" system is garbage, there is no customer service, and their knowledge base is broken.
This site has a high gangster and bully mentality where their sole purpose is to enrich themselves, they'll do anything to prevent you from changing to a competitor and have shady dealings with other shady companies that make sure you NEED to use their products. It's nothing short of an extortion company. It's everything that's wrong in this world and should be outlawed asap.
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NameBright is an ICANN accredited registrar that provides next generation domain registration services.
