Review Time
We purchase from WinCDKey quite often and, so far, we haven’t experienced any major issues. Whenever there is a problem with license activation, their support team is always quick and efficient in responding. Overall, a very reliable service!
I've had a terrible experience from start to, well, I didn't even finish. Bought a key for Office 2024. Tried to use it and Office wouldn't have it, and kept giving me an error, telling me it was for a "volume-based" version of Office and not for home use.
Got to talking with Microsoft Support (who were super helpful), and told me that this was what they call an "enterprise" key for schools, businesses, and the like. Home users won't be able to activate them, and I should get in contact with WinCDKey to get a replacement or refund.
Emailed WinCDKey support, who did provide me with a replacement key, but unfortunately, it was an enterprise key again, despite me telling them the error.
They then took me on a journey in circles, uninstalling and reinstalling Office, re-entering the key, and getting the same error each time. They then provided me with a third replacement key. (Three guesses what version of Office the key was for? Hint: it wasn't for home use!)
At this point, I was fed up and told them to just give me a refund so I could buy a key elsewhere. They took a while, but they did eventually refund me. In Euros (not the British Pounds I had used to pay) and a WinCDKey wallet top-up (rather than back to my method of payment).
So now I've got 9 Euros in a wallet for an account and vendor I'll never be using again. Good job it wasn't expensive. If I could rate 0 stars I would.
While one of the customer service links is not functioning, the alternative works perfectly. I recommend avoiding the email contact option and opting for the live chat for support instead. I have reached out to support once and have successfully used their service three times.
I was initially sent a code for W10 Pro that had already been used, which was frustrating. However, the support team provided a replacement in a reasonable timeframe. I would have rated this a 4-star experience, but with the holiday season approaching, I’m giving it a 5-star rating as they handled the situation very well.
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