Name: nationalcar.com
Telephone: 000000000
Rating: 2.6

WF45 Guest

Consistently excellent service

They have consistently impressed me with their outstanding customer service and impressive vehicle selection. The membership option allows for vehicle choice, and I want to commend the friendly representative who assisted us promptly, ensuring a smooth return process and an excellent rental experience.

Date of experience: Jan 09, 2026

Zack Coleman Guest

1 month ago

Exceptional service from the team

The team provided outstanding assistance, going above and beyond to help us. With sixteen bags to manage, they fetched a cart and helped us load everything into the cab, which they also arranged for us!

Date of experience: Jan 08, 2026

Eadwulf Fisher Guest

1 month ago

Consistently reliable experience

They have consistently provided excellent service. The customer support is impressive, and the vehicle options are great, especially with membership perks allowing you to select your vehicle. A big thank you to the friendly representative who guided us quickly and ensured a great return experience.

Date of experience: Jan 06, 2026

Tobias M. Guest

2 months ago

Quick, affordable, and excellent service

Upon arriving in Cancun, we faced an issue with our reservation, but the service team was exceptional. Their prices were reasonable, and the process was incredibly fast. We plan to return again. Special thanks to the representative who was very helpful!

Date of experience: Dec 27, 2025

Amy Hughes Guest

2 months ago

Extremely slow service

The pick-up process was very slow. We waited a long time, with only one representative handling a line of five families. Our kids were restless from the flight, and we ended up waiting in the parking lot for 40 minutes.

Date of experience: Dec 20, 2025

miriam11244 Guest

4 months ago

Exceptional customer care

We want to express our gratitude to the representative at the rental desk for her warm welcome and continuous support. Her cheerful demeanor made our experience enjoyable, and we look forward to renting again in the future.

Date of experience: Oct 24, 2025

Nicodemus Hughes Guest

4 months ago

Mixed feelings

The cars were nice with low mileage, but I faced issues with the staff regarding fuel charges. Despite showing a receipt, there was a dispute over the fuel level, which added to my stress. Renting here has been anxiety-inducing.

Date of experience: Oct 22, 2025

Abraham Brooks Guest

4 months ago

Not recommended!

I cannot recommend this service! I had numerous issues with my reservation. The SUV I booked wasn’t available, and after a lengthy wait, I received a smaller car that couldn't accommodate everyone. I was promised a half tank of fuel at no charge, but ended up being billed for it. My emails regarding these issues have gone unanswered.

Date of experience: Oct 18, 2025

Lenny Lewis Guest

5 months ago

A delightful experience

Dealing with the Emerald Club was a refreshing change after previous negative experiences with other rental companies. Unlike others, this service was transparent with no hidden fees. We especially appreciated the option to select our preferred vehicle from the available options. A fantastic experience overall.

Date of experience: Sep 27, 2025

Woody Guest

5 months ago

Grateful for exceptional support

I want to highlight the outstanding service I received. The representative was patient, friendly, and professional, guiding me through a stressful situation to secure a rental car for a day. Her calm demeanor made a significant difference during my urgent need.