nationalcar.com

2.6
2.6 Based on 31 reviews

Find low car rental rates for business and airport car rentals. Join Emerald Club, our frequent renter program to save time and money....

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Average Rating

2.6

/
5

31 Reviews

5 Star
32%
4 Star
0%
3 Star
6%
2 Star
16%
1 Star
45%

All Reviews

Filter Reviews

Review Time

WF45
Consistently excellent service

They have consistently impressed me with their outstanding customer service and impressive vehicle selection. The membership option allows for vehicle choice, and I want to commend the friendly representative who assisted us promptly, ensuring a smooth return process and an excellent rental experience.

5
Date of experience: Jan 09, 2026
Zack Coleman
Exceptional service from the team

The team provided outstanding assistance, going above and beyond to help us. With sixteen bags to manage, they fetched a cart and helped us load everything into the cab, which they also arranged for us!

5
Date of experience: Jan 08, 2026
Eadwulf Fisher
Consistently reliable experience

They have consistently provided excellent service. The customer support is impressive, and the vehicle options are great, especially with membership perks allowing you to select your vehicle. A big thank you to the friendly representative who guided us quickly and ensured a great return experience.

5
Date of experience: Jan 06, 2026
Tobias M.
Quick, affordable, and excellent service

Upon arriving in Cancun, we faced an issue with our reservation, but the service team was exceptional. Their prices were reasonable, and the process was incredibly fast. We plan to return again. Special thanks to the representative who was very helpful!

5
Date of experience: Dec 27, 2025
Amy Hughes
Extremely slow service

The pick-up process was very slow. We waited a long time, with only one representative handling a line of five families. Our kids were restless from the flight, and we ended up waiting in the parking lot for 40 minutes.

2
Date of experience: Dec 20, 2025
miriam11244
Exceptional customer care

We want to express our gratitude to the representative at the rental desk for her warm welcome and continuous support. Her cheerful demeanor made our experience enjoyable, and we look forward to renting again in the future.

5
Date of experience: Oct 24, 2025
Nicodemus Hughes
Mixed feelings

The cars were nice with low mileage, but I faced issues with the staff regarding fuel charges. Despite showing a receipt, there was a dispute over the fuel level, which added to my stress. Renting here has been anxiety-inducing.

3
Date of experience: Oct 22, 2025
Abraham Brooks
Not recommended!

I cannot recommend this service! I had numerous issues with my reservation. The SUV I booked wasn’t available, and after a lengthy wait, I received a smaller car that couldn't accommodate everyone. I was promised a half tank of fuel at no charge, but ended up being billed for it. My emails regarding these issues have gone unanswered.

1
Date of experience: Oct 18, 2025
Lenny Lewis
A delightful experience

Dealing with the Emerald Club was a refreshing change after previous negative experiences with other rental companies. Unlike others, this service was transparent with no hidden fees. We especially appreciated the option to select our preferred vehicle from the available options. A fantastic experience overall.

5
Date of experience: Sep 27, 2025
Woody
Grateful for exceptional support

I want to highlight the outstanding service I received. The representative was patient, friendly, and professional, guiding me through a stressful situation to secure a rental car for a day. Her calm demeanor made a significant difference during my urgent need.

5
Date of experience: Sep 19, 2025

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Business Details

  • Find low car rental rates for business and airport car rentals. Join Emerald Club, our frequent renter program to save time and money.

  • language https://www.nationalcar.com

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