Review Time
Initially, communication is severely lacking. They rarely respond to emails or phone calls. The contact number provided for inquiries upon arrival goes unanswered most of the time. Additionally, I noticed a booking error just five minutes after confirming my order. I promptly sent an email but received no response, and I have yet to see a refund for the price difference due to booking an extra day.
To begin with, communication is severely lacking. They rarely respond to emails or calls. Even the contact number provided for inquiries upon arrival is often unanswered. I also realized I made a booking mistake just five minutes after placing the order. I sent an email immediately but never received a reply, nor have I seen a refund for the difference in price (I accidentally booked an extra day).
I've utilized the service multiple times and they have consistently been excellent, but this time they truly exceeded expectations! My husband fainted while boarding the plane and had to be taken to A&E. I needed to retrieve the car from the compound to travel home that same day, and they were incredibly kind and helpful, going out of their way to return the car. Even the driver waited patiently for us at the airport, showing great kindness. Thank you so much for your support.
We used the service from Heathrow for our three-week trip to Australia. I was a bit apprehensive—took photos of the mileage and bodywork—but there was no need for concern. The service was fantastic with pick-up and drop-off very close to the terminal. The staff were pleasant and polite. I will definitely use them again. Perfect experience.
After researching several meet and greet companies and checking reviews, we chose this service for meet and greet at Terminal 5 Heathrow for a week. It was really good value for money with great service. Easy to locate and flexible with time, allowing for traffic, but we didn't need it and arrived a bit earlier than planned. The car was collected from us within 10 minutes of our arrival. Upon returning home, the car was ready as we exited the terminal. Polite and professional, I would definitely use them again and recommend them.
I was initially nervous about off-site parking at Heathrow, but the service was outstanding. The representative communicated excellently and even returned when I forgot something in the car! It was a great experience, and I will definitely use them again.
I'm usually cautious about using meet and greet parking companies due to horror stories of damaged cars or mishandling. However, I had no such concerns with this service. The pick-up was seamless; I called 30 minutes before arrival, and someone was there just two minutes after I arrived. They were polite and friendly, providing all the necessary information for my return. They even noted that I only had hand luggage to expedite my departure. Upon my arrival, I called after clearing passport control and had enough time for a cup of tea before someone arrived. The car was in perfect condition, with nothing missing or moved, and they even covered my parking ticket. Honestly, I couldn't be happier and would gladly use them again if the service remains this good.
I've used this service many times and generally found them reliable. However, recently I noticed my vehicle was driven at 80mph and when returned, the tire pressure indicator was illuminated, yet the driver didn't mention anything. I've emailed the company twice for clarification, but both inquiries have gone unanswered. This lack of customer service is disappointing.
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We at Parkway know how stressful travelling can be. Our customers deserve the best service and we believe that great service begins with great people, which is why we have the best team to meet all your travel requirements. All you need to do is book, park & fly. When you book with us, you can take your bags with you and leave your stress behind.
Once we receive your booking, we will await your arrival on the day. Simply park in the short stay car park, hand your key to our desk on your way in and safe travels. On your return, collect your key from the desk & you’ll be on your way. It’s as simple as that.
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