Name: nationalgeographic.com
Telephone: 000000000
Rating: 1.9

Waverly Wilson Guest

Frustrating experience with subscription

I subscribed for the magazine and online content. According to the official website, my subscription includes a special edition copy, which I must order by phone since I live in Europe. I called the number provided and was given an email to request the copy. After emailing, they told me to call the same number again. In their last email, they stated that the special copy isn't included and that I would need to pay for it, despite my subscription indicating otherwise. Additionally, I have yet to receive my December issue and have received no updates, as customer service has not provided clear responses for over a month. I am extremely disappointed, especially since I was eager to receive my first copies and engage with the community. It's disheartening to see a large company treat customers this way!

Date of experience: Dec 06, 2025

Zelda Turner Guest

2 months ago

Disappointed with customer support

I subscribed to the magazine and online content. According to the official website, my subscription includes a special edition copy, which must be ordered by phone since I live in Europe. I called the provided number, and they directed me to send an email to request the copy. However, their reply indicated I needed to call the same number again. In their last email, they stated that the special edition is not included and I would have to pay for it, contrary to what my subscription states. Additionally, I haven’t received my December issue and have been left in the dark, as customer support has not responded clearly for over a month. I am extremely dissatisfied, especially since I was eager to receive my first copies and engage with the community. It's disappointing for such a large company to treat customers this way!

Date of experience: Dec 06, 2025

Penelope Lewis Guest

3 months ago

Confirmed my subscription duration

I renewed my subscription for another two years recently. Unsure of the expiration date, I reached out to confirm. They verified that it would expire in April 2028, which was what I expected. I appreciate the quick response and confirmation.

Date of experience: Nov 24, 2025

Henry Taylor Guest

3 months ago

Excellent Customer Service

I encountered an issue accessing my account. The representatives at customer service were fantastic, especially one who quickly resolved the problem and provided me with valuable information. Thank you very much!

Date of experience: Nov 22, 2025

Winnifred Guest

3 months ago

The magazine is packed with fascinating content

The magazine is filled with interesting and useful information! Moreover, the customer service is exceptional as well.

Date of experience: Nov 21, 2025

AguusMz Guest

3 months ago

Prompt response to my inquiry

I received a quick response and resolution regarding my subscription question.

Date of experience: Nov 14, 2025

Roderick B. Guest

3 months ago

Subscription successfully restored

I thought I had lost my subscription, but then I received a letter explaining why the magazine stopped coming. With just a few clicks, I was able to restore it.

Date of experience: Nov 13, 2025

Hiro T. Guest

3 months ago

Great experience overall 😃

Date of experience: Nov 13, 2025

Marianne K. Guest

4 months ago

Outstanding customer service

The customer service is excellent, which is rare these days. I receive the magazine via subscription, and my emails have always been answered positively. Keep up the fantastic work; not many companies offer such service in this era.

Date of experience: Oct 18, 2025

Jace Patterson Guest

4 months ago

Quality international customer support

I find the customer service to be consistently available, kind, and helpful. We have been subscribers from Italy for over sixty years and have given several gift subscriptions throughout that time.