naturespell.co.uk

4.1
4.1 Based on 140 reviews

Handmade Hair & Skincare Cosmetics...

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Average Rating

4.1

/
5

140 Reviews

5 Star
72%
4 Star
3%
3 Star
3%
2 Star
1%
1 Star
20%

All Reviews

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Review Time

georgia oldham
Terrible customer service! Their courier left my package outside my address, of course it was stolen

Terrible customer service! Their courier left my package outside my address, of course it was stolen as they made no effort to deliver to a neighbour or to re-attempt delivery when I was not home. They claim the pavement outside my address constitutes home delivery and are refusing a refund! It wasn't even on my property!! Absolutely terrible customer service

1
Date of experience: Feb 05, 2026
Alexander B.
Significant improvement in hair loss, but conditioner needs work

My hair has finally stopped falling out, which is a major benefit since it was shedding in large amounts. While I haven't seen any new growth, the hair I do have has become longer. However, I'm not a fan of the conditioner, as it doesn't leave my hair feeling soft, requiring me to use a different one afterward. Overall, I rate it 4 stars due to the lack of new hair growth and the unsatisfactory conditioner.

4
Date of experience: Jan 10, 2026
Rita Clark
Disappointed with the packaging for a gift

I ordered several items for my daughter's Christmas gift. When it arrived, she brought the parcel inside, and I was stunned to see the company's name all over it. Now she knows what her present is. Why wouldn't they consider that these might be gifts and use a plain brown box for shipping? I'm extremely frustrated.

1
Date of experience: Dec 19, 2025
Frustrating Experience with My Order

I made a large order during a sale for several products my daughter and I love. Recently, I tracked my order and discovered it was being returned due to a failed delivery? There was no calling card left, which is unusual. I monitored with a doorbell camera, and no delivery occurred. I doubt it was ever shipped. When I reached out, I was informed that I would receive a refund once they got the package back! Why not just send me my order? It’s frustrating to wait for a refund when it seems my order wasn't even sent!

1
Date of experience: Dec 07, 2025
Maura Morgan
Unprofessional Service and Extremely Frustrating

I placed a large order during a sales event, including many favorites for my daughter. Recently, I tracked my order only to discover it was being returned due to a failed delivery. There was no calling card left, which is typical for such deliveries. I have a doorbell camera, and it shows no delivery attempt. I suspect the order was never sent. When I reached out, I was informed that I would only receive a refund once they get the package back. Why not just send my order instead? It's unacceptable to wait for a refund when it seems the order never shipped!

1
Date of experience: Dec 06, 2025
Leslie Clark
Damaged Product

Upon receiving my order, I opened the package to find the shampoo bottle completely shattered at the lid. A significant amount of shampoo had leaked out, creating a mess, and now the bottle is unusable.

3
Date of experience: Nov 27, 2025
Kate A.
Significant Improvement in Hair Condition

I have been using the growth shampoo and conditioner for some time now, and I've noticed a remarkable difference in my hair's condition and growth. I also use the hair mask and leave-in conditioner. I highly recommend these products and have no intention of switching to anything else. Additionally, the surprise boxes and deals available on the platform are fantastic.

5
Date of experience: Nov 25, 2025
MS39
Disappointing Results

After dealing with anemia, my hair had become thinner. I purchased the nature spell shampoo and conditioner hoping it would assist in my hair growth, but it has had the opposite effect! My hair is falling out excessively—far beyond normal shedding. I had high hopes but am extremely disappointed, especially considering the amount I spent on these products.

1
Date of experience: Nov 19, 2025
Robert H.
Loving the Nature Spell Products

I absolutely adore the nature spell products, especially the hair growth and bonding items. I haven't tried the skincare yet. The hair products have transformed my hair; it feels beautiful and stronger since I started using them. I've tried many high-end brands, but I prefer nature spell. I discovered them through a gift from my daughter. Their delivery service is swift, and the support team responds quickly to emails. The best part is that the products are sulfate-free and vegan-friendly. I highly recommend giving them a try.

5
Date of experience: Oct 18, 2025
Kelly Parker
Severe Hair Loss Issues

My hair is falling out in clumps. I can no longer wear it down because it's so thin that my ears are visible. I initially thought it was normal shedding, but the amount of hair in the shower is alarming, and I have to clean my brush after every use. I bought this to help with hair loss, but it has done the complete opposite, leaving me feeling very self-conscious.

1
Date of experience: Sep 12, 2025

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