Review Time
We've purchased from Nectar twice now and have been thoroughly impressed with both the sales and service/delivery teams. We will continue to do our business here for any future mattress needs.This team took great care of us, arriving when they said they would and carefully setting up our new mattress.
Nectar was probably the single worst mattress purchasing experience I have ever had. From excessive multi month delays on “in stock” items, abnormal sizing (mattress was about 5% smaller in all dimensions than a standard king) to to poor quality, Nectar hit the trifecta. When items listed as in stock were purchased, after an extended period that missed the delivery window, we started to get multiple calls a day from an “international” call center asking if we wanted a lesser product than what we ordered yet with only vague promises that it would ship any time too soon as well. This was a colossal waste of time and money and we will never use Nectar again. Fair warning, steer clear.
While I’m sure Nectar’s offerings are competitive in their price range, their customer service, in my recent experience, is so incredibly incompetent (at best) that I recommend never buying their product. Essentially, as a Mother’s Day gift this year, I purchased a mattress with “white glove” installation service (including removal of the old mattress) for my 87 year old mother. It was supposed to arrive on or about Mother’s Day. I was very happy when I got a email the day before Mother’s Day “confirming delivery.” In truth, the only thing that had arrived was a mattress protector I also purchased. After more than a month of getting the runaround from Nectar as to when the mattress would finally be delivered (one unfulfilled promise after another on the phone; they keep you on hold forever, drop calls without returning them, yet it’s the only way to reach them as they don’t respond to their emails), and after repeated emails to them with the last one threatening to cancel my order, I got no responses and was forced to cancel. That was in June. For the past nearly three months, I have spent many hours fighting with Nectar and my credit card company with Nectar insisting that it had delivered the mattress (a completely false and potentially fraudulent statement). As proof, they produced a delivery receipt for the day before Mother’s Day. Not surprisingly, the receipt was from FedEx which had delivered only a small box (the mattress protector) and had left it at the door without any required signature by the recipient. Nectar stuck to their mistruth until I was able to find someone with common sense at my credit card company who finally understood that FedEx does not install mattresses and remove the old mattress (a service I paid $200 for), and Nectar was finally forced to confess it was either incompetent or (even worse, perhaps) fraudulent. I buy lots of things, and have never had worse customer service than I received from Nectar. Do yourself a favor and buy your mattress from another vendor.
They came through with a mattress the same day as i bought it. They gave me the pros and cons for each mattress I had in mind, and I did not feel pressured to buy anything more than I had budgeted. Absolutely great staff and service. I would highly recommend it! All round, good people!
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