Review Time
I am 73 with arthritis. Although I am short, I had massive difficulty getting out of bed. The edges sink down to the level of the bed frame and would sink lower except for the fact of you actually sitting on the frame! There is no support on the edges so if you have difficulty crawling out and up from sinking mattress stay away from Nectar. When I called the service rep, she said she would send me a 2" mattress topper that would solve this problem. Today I had to call 911 because the mattress topper had slipped during the night and when I tried to sit up, the mattress sunk to the bed frame and the mattress topper slipped off the side taking me with it and I couldn't get off the floor. This may or may not be an issue with all memory foam/hybrid mattresses, but I'm going back to a supportive innerspring!
I would leave 0 stars if I could. Our mattress never fully inflated. Sent multiple photos, specifically the ones they asked for along with videos. Nectar Mattress company does not possess the technology to see videos sent from an iPhone. Not long videos either. Under 1 minute. I sent photos of the dips in the mattress but we don't have a tape measure because the bed is the only thing in our new house. They denied our request for a replacement. CLEAR dips shown in the bed with multiple pictures as well. Absolutely trash company. You get what you pay for. Buy a Casper or a Purple. We've owned both with zero problems.
I ordered a mattress that was listed as in stock. After 30 days, it still hadn't shipped. When I called, I was told that it was actually out of stock and there would be no restock. They showed no concern for the inconvenience caused. I've never left a negative review before, but this has been the worst customer experience. I strongly suggest buying a mattress from another seller to avoid these issues.
EXTREMELY UNSATISFACTORY service concerning the delivery of my mattress. It's been over two weeks, and I still haven't received it. The company blames the third-party shipping service, but that service claims they never received the mattress. This is a very INEPT situation, and it makes me question the quality of their product.
I placed my mattress order well in advance on November 11th, but the delivery has been a nightmare. The mattress never arrived, and I had to initiate a trace investigation myself due to the lack of updates from the company. Although they eventually found it, the delivery was mishandled, and I received no notifications. When I called back to update the shipping address, I was told it would arrive in six days, but that timeline changed to nine. Customer service was unhelpful and dismissive of my concerns. I'm currently stuck sleeping on an air mattress due to this company's failures. I recommend looking elsewhere.
The service I received while trying to get my mattress was exceedingly poor. After more than two weeks, I still haven't received it. The company blames the shipping provider, but they claim they never got the mattress. This entire situation has been incredibly frustrating and makes me question the quality of their products.
My experience with this company has been dreadful. It started poorly when placing the order, and the service team seemed poorly trained. The white glove delivery was a disaster; they arrived with missing parts and left a mess in my home. Customer service, which they call 'Sleep Specialists', was unhelpful and lacked proper training. They offered to reship the missing items but failed to address the issues adequately. After much frustration, I had to hire a contractor to fix the problems they caused. Overall, this has been a disappointing experience.
I bought my mattress in March 2023, and it has been a major disappointment. It started causing severe back pain and lost firmness quickly. An inspection from the company felt superficial, and the problems persisted despite my attempts to find a solution. After researching, I discovered many others experienced similar issues, including sagging and poor customer service. For the price, this mattress has been a huge letdown, and I still suffer from back pain with no resolution.
They promised my mattress would ship within 2-3 business days, but it’s been 10 days with no updates. When I called, the information provided was just the same as what was on their website. Customer support is outsourced, making it difficult to resolve issues.
I’m at my wit's end with this mattress company. After returning the first mattress due to false promises, the replacement was uncomfortable and unusable. I had to send back the adjustable mattress, and the replacement was not what I expected. Now I'm stuck with an awful mattress while waiting for the original to be available. The lack of support has been disheartening, and I'm seriously considering switching to another company.
Claim your business profile now and gain access to all features and respond to customer reviews.
motoplex.co.uk
joyfulparenting.club
islamicwallartstore.com
sonnet.ca
winhero.com
execweb.com
hellotickets.es
idealofsweden.com
sneakitex.co.za
radishandpear.co.uk
