Review Time
Kyle Folland was my Neptune Representative & he was excellent ! He guided me through the whole process & he helped me cancel one of my policies because I actually double booked so I had 2 flood policies & he helped me & he initiated my refund on the canceled one since I had paid twice !
Flood insurance is an optional product for my location. I tried Neptune Flood and decided not to renew. The company has renewed the policy without payment and will not stop baggering me for payment, citing that it's "the law" and policy. I informed both my agent and Neptune Flood that I would not be renewing. The company states they will cancel the policy (that I did not sign for) after 30 days of "non payment". I don't appreciate being labeled as "non payment" and have a feeling others with outstanding credit histories would feel the same. If I ever need Flood insurance again, this treatment will definately affect who I decide to chose and hopefully help others be informed as well.
I contacted the company due to a double payment for my flood insurance. Conner Gleason responded and after his research confirmed the double payment and told me I would receive the refund in 30 days. I received it in less than 2 weeks. I appreciate the quick response.
This company is a ripoff. They cancel your policy cause the don't ask all the appropriate questions and you have to tell them they missed something during application. Your honest with them and then they cancel cause they messed up and won't give you your money back. I have called a numerous of times and they keep saying it should not be much longer
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Neptune Flood is the largest private flood insurance company in the United States, with an entirely digital quote and bind process. Neptune offers residential, commercial, and RCBAP products in a 2-minute quote to bind process with greater coverage limits and additional optional coverages. Flood insurance products are available in 49 states and Washington D.C.
Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.
Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.See more
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