Name: nerdsexpert.com
Telephone: 000000000
Rating: 5.0

Mr_Hassan_XD Guest

Uncomfortable Experience with Support

I was unable to submit this review myself as the technician had me on screen sharing and gave himself 5 stars. When I asked to do the review independently, he declined. I felt uneasy because the first technician claimed my device was infected, which prevented me from accessing my printer. He initially tried to charge me $149.00 for a fix, which I couldn't afford, and then lowered it to $99.00, but I still refused. The situation felt suspicious, and I was uncomfortable as he began generating an invoice. After declining again, he transferred me to another representative who resolved the issue with my printer in just 10 minutes. This entire encounter left me disturbed, as I genuinely feel like I was being scammed. I only managed to write this review because he left the Google screen sharing open, allowing me to access the review section. I believe an investigation is warranted regarding this incident. I would not recommend this service to anyone, as I felt I was almost taken advantage of, but I trusted my instincts that something was off.

Date of experience: Jan 03, 2026

Stanford Guest

2 months ago

Not Ideal, but Friendly Staff

The experience wasn't the best, but the staff were pleasant. I returned my ink to the place of purchase and hope to utilize it soon.

Date of experience: Jan 02, 2026

ES13 Guest

2 months ago

Disturbing Experience with Support

I was unable to submit this review independently as the technician had control over screen sharing and rated himself 5 stars. When I requested to write my own review, he refused. I felt uneasy because the initial technician claimed my device was infected, which hindered my access to the printer. He initially quoted $149.00 for a fix, which I couldn't afford, then lowered it to $99.00, but I still declined. The entire situation felt suspicious, especially as he started generating an invoice. After my refusal, I was transferred to another representative who fixed my printer in just 10 minutes. This whole experience left me uncomfortable, and I genuinely feel like I was being scammed. I only managed to write this review because he left the Google screen sharing open, enabling me to access the review section. I believe this situation warrants an investigation. I cannot recommend this service, as I felt nearly taken advantage of, but trusted my instincts that something was wrong.