Review Time
You'll sign up or renew at an agreed up rate for a set period of time (in my case 1 year) and they'll raise your price during that period. I had two 'adjustments' within the first few months. Very immoral, not to mention it's technically not even legal.
If I could give LESS than 1 star...I would! #Seriously I use to be a fan and love these guys. BUT they "Pretend" to work with you...then after 1 month of adjusting the prices and what was promised. It goes up $25. UNACCEPTABLE! I still get HALF of what I was promised and lose HALF of my channels for MORE Price! This is why people keep "cutting the cable" #Ridiculous #NotRecommend
If I could give LESS than 1 star...I would! #Seriously I use to be a fan and love these guys. BUT they "Pretend" to work with you...then after 1 month of adjusting the prices and what was promised. It goes up $25. UNACCEPTABLE! I still get HALF of what I was promised and lose HALF of my channels for MORE Price! This is why people keep "cutting the cable" #Ridiculous #NotRecommend
A conscientious customer rep; name is Jen, worked with me on a complex problem here in Sioux Falls SD. She worked tirelessly checking on whether or not my anti-virus program was a real problem involving my router or not. She took me thru all the steps necessary to indeed show that the Midco router was up to date on its software..turns out she discovered the problem was likely my free anti-virus app...and IT WAS, I found out. What a dedicated and thorough person she was. Employees like her make your company great. Paul Frazer
Midco is a money scheme. They don’t have an updated system to update payments and they try to charge you double on your bill. I had some issues to fix with my bank and I explained that to them and they still processed payments and charged me several fees equaling $90. And then turned off my service before the actual bill was due.
Absolutely trash company. I was on the phone with support for almost an hour because I was unable to connect to my SQL servers at work. They swore up and down that they do not block ports and it had to be an issue with my router. Finally a few days later we get a call from a supervisor and they stated that there was a recent change where the company is blocking port 1433 and to open it up I have to pay for business service. This will hurt all IT professionals on their service I highly recommend going to Starlink if you have no other choices. They state it's for security vulnerabilities, but they did it so they can charge customers more money to open services that all other ISP providers already provide. If it's for security then how is it that I can "Upgrade" to business and get the ports opened? I am still on their network so security vulnerability still exists.
I'd give it zero stars if I could, or even a negative star for all the hassle and time I've invested into a piss poor service. Where do I start? The initial hook up appointment that the tech gave up and bailed on me, causing me to have to wait a week for another tech to come? Or the multitude of hour long calls to tech support because my services just stopped working? Or having to give up my personal time to be home an average of about a tech appointment per month since September when I started service? Or the other day when service was down for hours for some kind of service work nearby? But never notified me it was going down. They did upon service being back on but not beforehand or during. Now two calls in the last 24 hours for horrible service and ANOTHER appointment and no internet or TV until then. Yet I'm paying almost $200 a month and God forbid it's not paid. If you have an option aside from Midco I'd certainly try it first at all cost.The executives at Midco aught to be ashamed. The one thing I will give credit for is courtesy and patience of the support folks. Most have done the best they can for what they have available and are typically kind, respectful and patient. They take the wrath of pissed customers because of the shortcomings on Midco and remain friendly.
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