Review Time
The worst provider out there. We were sold a business 5g a when it wasn’t performing well, we called them and were told that 5g is not even available at our location . The customer service just takes to from one person to the next person. They don’t refund the charges even when the usage has been zero and you have to get another service provider because spark doesn’t work. They will not even refund the charges for the modem.
It’s just such a disappointing and frustrating experience.
The service claimed to have resolved my landline and broadband issues, but every time it rains, the connection drops again. Technicians come and inform the company that the problem is fixed, and then I receive a message stating that my case is resolved. I wouldn't recommend this service; it feels like a never-ending cycle of excuses and frustration, especially if you don't have time to chat with support.
Spark told me they fixed landline and broadband but no,everytime it rains it goes out,technition comes and txts spark to say its fixed and spark says good news your case is fixed.Dont go with these clowns it's just another circus of fobbing off and more hassle than it's worth unless you have all day to open a chat with someone not in New Zealand
I was having trouble adding data on my mobile. We had to go to Palmerston North @ the Plaza & Ajiyh served me. He was exceptionally helpful & also advised me I was on an old plan & sorted that as well. Very very happy with the service I received.
I bought an iPhone off spark in 2024, 3 weeks after purchase the phone broke, I took it back and the sales rep was so rude to me, word for word told me “there is nothing I can do for you” I had to ring up the 0800 number and complain about how sassy and rude this girl was that they told what to do and use a different sales rep which I did. They sent the 3 week old phone off and a few days later they said their technicians couldn’t find a fault and my phone was ready to pick up. I didn’t even leave the carpark before my phone blacked out and stopped working. So once again I had to send it off. By time I got my phone back it had been in the store longer than I owned it. Sales rep told me if it happens again they will replace it. I then went travelling and the whole time I had nothing but issues with my phone. My phone is not even a year old and still turns itself off and is a brick. I went to spark for a third time and they said they had to send it off for repair. When I advised that the last time I was in that store they told me they would replace it but apparently the place they send it to has to check for faults before they replace it. Which baffles me considering the last two times they couldn’t find the reason (which is news to me today they had replaced something last time because that had not been communicated to me, I was told they re-downloaded the software. So if you want to spend over $2k on a phone that doesn’t work and have no help from the store you buy it from go to spark. Otherwise take your money elsewhere.
Would not recommend spark as your fiber internet provider! After a whole month calling , writing messages back and forward verifying 100 times I still couldn’t get internet at our new house! Even so been with spark for over ten years provider for phone service it has made me so mad! Always get some person from overseas impossible to understand reading of a script giving you empty promises with when it will be connected and still nothing! Stay away from spark unless you want to grow a beard while waiting for your internet !
The biggest scam of the year is their Santa hotline meant for kids to ring and speak to Santa. Somehow Santa perennially seems to be unavailable so one only gets his voice mail. Can you imagine the kids’ disappointment 😠 A brainless time waster to say the least. Thanks again Spark for your excellent service 🤬
We transfer our broadband from our old address to the new address on the 18th of December. I just got off the phone with the fibre company six days later. Spark never put our order through. After hours of calls to Spark the last 6 days and an unfriendly Peter at the Centre Place store we’ve been told the broadband connection will be happening either in 2 to 4 hours or the next day.
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