Review Time
I ordered the product because it says the shipping time was typically 5-8 days. We are now approaching week 3 and there have been zero tracking updates. I reached out several days ago and was informed that it will arrive within a "few days". Still nothing.
I am extremely disappointed with this purchase. The entire experience feels deceptive. The company is actually based in China, but they do not make this clear anywhere on their site. They refuse to provide a return label or cover return shipping costs, and instead insist that they will only issue a refund after they receive the product back—at a China-based address. Returning it would cost a significant amount, and it seems obvious they rely on customers giving up because of the high shipping cost.It took them over a month just to ship the item, and when it finally arrived, the product was poorly made and completely ineffective. Overall, this feels like a scam. I strongly advise others to stay away from this company.
I ordered a cervcal pro from NerviLabs in Jan. 8, 2026. It is Feb15th and I still do not have any shipping information. I’ve bought other international products that have never taken this long. Stay away from this company !! They sell the same product at Amazon / go there!!
I ordered the product because it says the shipping time was typically 5-8 days. We are now approaching week 3 and there have been zero tracking updates. I reached out several days ago and was informed that it will arrive within a "few days". Still nothing.
STAY AWAY.If I could give negative stars, I would. This company does not live up to anything they promise.Shipment #1 was supposed to include two items. Only one item arrived, and it was not the product advertised. That alone feels deceptive and unacceptable.Shipment #2 never arrived at all. According to the tracking history, it cleared U.S. customs almost a month and a half ago. Since then, the status has been all over the place. First marked “out for delivery” with nothing delivered, then suddenly updated to say it was picked up overseas again. On top of that, I received a delivery notice from the post office stating the package had unpaid postage and was being returned to the sender. Completely contradictory information and no resolution.Customer service responds quickly, but that’s where the positives end. Every response is vague and dismissive, filled with generic apologies like “sorry for the confusion,” without actually addressing the issues or offering a real solution. It feels like a runaround rather than support.Between missing items, incorrect products, undelivered packages, and empty customer service responses, this experience has been incredibly frustrating. I strongly recommend staying away.
Unbelievable! They said they would honor my request for a full refund if not received by Jan. 13th. That hasn’t occured! Checked tracking and said it was delivered on Jan 23rd to my local post office for pick up. Post office says its on hold for fraudulent postage and if I wanted it, a cost of $10.95 would have to be paid. So much for prompt and free shipping. To make matter worse, I am traveling and have to have a family member follow up with the post office to rectify the issue. Total BS! Nervi offered a discount for additional products following my first review but why would anyone trust them any further following this fiasco and terrible customer service?
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At Nervilabs, we understand chronic neck pain because we've seen how it quietly steals your quality of life—disrupting your sleep, limiting your movement, and forcing you to live around constant discomfort.
That's why we created the Cervical Relief Pro: a professional-grade cervical traction device that addresses the root cause of persistent neck pain, not just the symptoms.
What Makes Us Different
Most neck massagers only work on surface muscle tension, providing temporary relief that fades within hours. The Cervical Relief Pro uses biomechanically engineered cervical traction—the same method physical therapists use in clinical settings—to gently decompress the discs in your cervical spine and take pressure off compressed nerves.
This isn't just another massage device. It's cervical spine restoration technology designed around the natural 26-degree curve of your neck, combined with therapeutic heat to increase blood flow and accelerate healing.
Real Relief That Lasts
Our customers report feeling pressure release within 15 minutes of their first session. Within days, they notice reduced pain. Within weeks, many experience the kind of lasting relief that lets them sleep through the night, work without constant discomfort, and move freely again.
Our Commitment
We believe everyone deserves access to professional-grade treatment without the $150-per-session price tag of clinical traction therapy. That's why we offer a 60-day money-back guarantee—because we're confident the Cervical Relief Pro will deliver the lasting relief you've been searching for.
Welcome to real cervical restoration. Welcome to Nervilabs.See more
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