Name: netflights.com
Telephone: +448431786631
Rating: 4.7

Ian Snowden Guest

This was once an excellent travel agent with high standards of service. Recent management changes ha

This was once an excellent travel agent with high standards of service. Recent management changes have resulted in it being reduced to a web site with no customer service at all. What a pity! I used to spend thousands of pounds a year here but never again. Ahmed and Muhammad try hard but the new system is loaded against them.

Date of experience: Feb 26, 2026

Edward Hughes Guest

2 weeks ago

Air France cancelled my short connecting flight to Paris to transfer onto my long haul flight to Mex

Air France cancelled my short connecting flight to Paris to transfer onto my long haul flight to Mexico. Ben was really helpful and managed to get me on a direct flight instead from London to Mexico after a discussion with Aeromexico who were at first reluctant to rebook me on the direct flight without charge as the flight cancelled was Air France's rather than theirs.

Ben really did all he could to accommodate my needs and got a positive result so thanks again to Ben.

Date of experience: Feb 09, 2026

Veronica Clark Guest

1 month ago

Extremely frustrating experience.

Extremely frustrating experience. I reached out to 3 different numbers and spent a total of 3 hours on hold trying to cancel a flight for personal reasons. Additionally, I sent an email and have yet to receive a response from them. I highly recommend avoiding this.

Date of experience: Jan 12, 2026

Syd Morris Guest

2 months ago

Smooth flight search, but faced booking challenges

The flight search process was easy, but I encountered problems during booking. The payment seemed to go through, but the website became unresponsive. Upon checking my account, I realized the payment hadn't actually processed, even though it appeared to. My second attempt was successful. Additionally, there was an issue with the details entry page, as I could only input one of my partner's two middle names, despite needing to match the passport exactly. I hope this won't cause any complications during our travels!

Date of experience: Dec 16, 2025

Jess Johnson Guest

2 months ago

Fantastic experience!

So far, everything has been great.

Date of experience: Dec 15, 2025

Patience S. Guest

2 months ago

The representative was courteous and supportive

The representative was courteous and took the time to find the best flights at competitive prices.

Date of experience: Dec 15, 2025

Blake Foster Guest

2 months ago

Still figuring out the booking process

I'm not sure how the booking and customer service will turn out since this is my first time using this service. If the support is satisfactory, I'll return, as I travel frequently.