Review Time
I am leaving this review to document my experience with Memphis Tours following a December 2025 booking.
While portions of the trip itself were delivered, there were material issues that were not adequately addressed afterward. Despite multiple written attempts to resolve the matter directly with the company—including providing clear timelines and opportunities to respond—I received no response by the stated deadline.
The lack of engagement post-trip, particularly when concerns were clearly documented and communicated, is disappointing and falls short of reasonable customer service expectations for an international tour operator.
I am sharing this review so prospective travelers can factor not only the tour experience itself, but also the company’s responsiveness and accountability when issues arise.
I would advise future customers to proceed with caution and ensure all expectations, contingencies, and post-trip remedies are clearly documented in advance.
Fantastic tour in Turkey from December 25th to January 6th. Outstanding organization. Everything was flawless: the transfers, timings, and site visits. We are grateful to the tour guide, who was exceptional, very kind, and friendly. He managed the tour and the group wonderfully, resolving any issues effectively.
From start to finish, the service treated us like royalty. Their assistance with our arrival and visa process, along with a heartfelt farewell urging us to return, showcased their commitment to excellence. As seniors in our late seventies, selecting the right tour group was crucial—and this service excelled in every country we visited. Exceptional leadership was evident as a manager from the head office provided constant support throughout our 26 days in Egypt. Their dedication and oversight far exceeded our expectations, ensuring our comfort, safety, and enjoyment at every turn. Dietary needs were well-managed; they communicated effectively and tailored options to make us feel valued. Cairo tours were outstanding, including a remarkable visit to the New Grand Museum, where special requests were welcomed. Our driver was exceptional—knowledgeable and courteous. Luxor captivated us with its beauty, and our guide and driver were the best we’ve ever experienced. The hotel staff provided a perfect tranquil retreat. The cruise along the Nile was a dream, with a small, intimate crew that made us feel pampered. We encountered wonderful guides at nearly every stop, and our Cairo driver became a joyful connection. Although one guide in Siwa was less than ideal, it did not overshadow the overall excellence we experienced. For a culturally rich Egyptian adventure, this service sets the bar high. They provide impeccable service and memorable experiences, making every moment feel like a cherished part of a dream vacation. We would return in a heartbeat and highly recommend them to travelers of all ages.
I want to express my appreciation for the exceptional experience I had in Jordan, thanks to the service and my guide. They considered every detail, assisting with language barriers and resolving any issues that arose effortlessly. I look forward to returning to Jordan and will definitely reach out again.
This was my first experience using a travel agent, and reaching out to a representative proved to be one of my best travel decisions. I quickly discovered that this service offers more than a traditional agency—it's a level of service I didn't know existed. They crafted a thoughtful, detailed itinerary for my dream trip to Egypt and the UAE. Initially, the price made me hesitate, but it became clear what I was paying for once the trip commenced. From my arrival, I was greeted by a representative who escorted me to my hotel with a private driver. Throughout the journey, I always had a driver and either a representative or guide with me for every tour and transfer. In many cases, I had a private guide, which made everything feel special. I formed genuine connections with several individuals along the way, and every detail was meticulously handled. Traveling through Egypt can be overwhelming, especially as a solo traveler, and I’m grateful I didn’t attempt this on my own. Trusted guides made everything smoother and safer, and I experienced far more than I could have planned independently. I returned home with a deeper understanding of the history and culture than I expected. While there were a couple of disappointments, such as a cruise mix-up and a challenging return flight, the tours were beautifully curated, creating memories I will treasure. The overall experience exceeded my expectations, and I’m already planning another trip.
I booked a 12-day tour of Egypt, including flights, due to positive reviews and competitive pricing. The sales representative was attentive and helpful, coordinating various roles for every part of the journey. The tour manager met us at the terminal and ensured we were well taken care of. Our personal guide for just my wife and me felt like a privilege, especially compared to larger groups. The first guide in Cairo was fantastic, while the second manager in Luxor was efficient but overly focused on selling optional activities. The second guide, while knowledgeable, could have been more engaging. The boat experience was superb, with excellent service and comfortable accommodations. We enjoyed the balloon trip, and our guide during our Nile cruise was knowledgeable and enthusiastic. However, some logistical issues arose during our travel to Sharm El Sheikh, and our hotel experience had its ups and downs. Overall, while the guiding and management were efficient, the handover process between different personnel could improve. Despite some challenges, my experience was pleasant, and I appreciated the effort of the staff.
We wish to express our sincere gratitude to our travel agent for the flawless organization of our recent trip. Their professionalism and dedication made the planning process enjoyable and stress-free. We greatly appreciated their kindness, constant attention, and immediate responses to our requests. Knowing they were attentive during our trip gave us immense peace of mind. Thank you for making our experience unforgettable—we will recommend you to anyone planning a similar adventure.
We recently completed our tour of the Nile river cruise, Cairo, and Giza, and had a fantastic experience. Our guides were exceptional, and everything was executed professionally, allowing us to focus on enjoying our adventure without worry. Special thanks to our Cairo driver for ensuring our safety and punctuality. Highly recommend!
I just returned from my trip to Morocco, and it exceeded my expectations. I want to thank my agent for crafting an itinerary that met my needs, and for being attentive throughout my journey. The guides were excellent, and the service delivered on its promises. I also appreciate the efforts of the local agency head for their support.
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