Review Time
The company offers outstanding products, and I needed help returning an item I mistakenly ordered. It was large and hard to manage alone. The support team responded quickly and effectively, providing a very personal experience—they were amazing.
I bought gym mats that are not fit for purpose. They were marketed as "hard wearing & durable" and "suitable for strength training" but are falling apart after only a few weeks of moderate use, leaking a foul-smelling brown liquid. The representative inspected them and blamed us, refusing a refund, claiming they had been used excessively. I have initiated court proceedings to recover my money as they do not match the description and are unsuitable.
I am absolutely thrilled to have discovered this service! Great prices and fast delivery. My boys are football enthusiasts, so I bought them some items for Christmas and some tracksuit bottoms for myself. I couldn't be happier and will definitely return in the future. Thank you!
The company provides excellent products, and I needed assistance with returning an incorrectly ordered item. It was quite large and difficult to manage on my own—the support team was quick, efficient, and very personable—they were fantastic.
I noticed a slight damage on a ball I purchased, and when I brought it to the company's attention, I didn’t expect a replacement. However, they sent one out immediately without asking for the damaged one back. They were very prompt in their response.
The representative provided outstanding customer service this morning. I placed an order last night and received a message early today about an unavailable item. They offered me a substitute or a refund, demonstrating swift and clear communication in a professional manner. It's rare to encounter such high standards of customer service.
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Newitts are a UK based online retailer of sports equipment, sportswear. Founded in 1902. Online since 1998.
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