newitts.com

4.6
4.6 Based on 21 reviews

Newitts are a UK based online retailer of sports equipment, sportswear. Founded in 1902. Online since 1998....

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Average Rating

4.6

/
5

21 Reviews

5 Star
90%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
10%

All Reviews

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Review Time

Top-quality products with excellent return support

The company offers outstanding products, and I needed help returning an item I mistakenly ordered. It was large and hard to manage alone. The support team responded quickly and effectively, providing a very personal experience—they were amazing.

5
Date of experience: Dec 01, 2025
Gym mats are unsuitable and unhygienic

I bought gym mats that are not fit for purpose. They were marketed as "hard wearing & durable" and "suitable for strength training" but are falling apart after only a few weeks of moderate use, leaking a foul-smelling brown liquid. The representative inspected them and blamed us, refusing a refund, claiming they had been used excessively. I have initiated court proceedings to recover my money as they do not match the description and are unsuitable.

1
Date of experience: Nov 20, 2025
Baron C.
Thrilled to have found this service!

I am absolutely thrilled to have discovered this service! Great prices and fast delivery. My boys are football enthusiasts, so I bought them some items for Christmas and some tracksuit bottoms for myself. I couldn't be happier and will definitely return in the future. Thank you!

5
Date of experience: Nov 19, 2025
Giovanni Cooper
Outstanding products and support

The company provides excellent products, and I needed assistance with returning an incorrectly ordered item. It was quite large and difficult to manage on my own—the support team was quick, efficient, and very personable—they were fantastic.

5
Date of experience: Nov 12, 2025
Syd Ross
Exceptional customer service and quick delivery

Exceptional customer service and very fast delivery. I am really pleased with my order and highly recommend!

5
Date of experience: Nov 12, 2025
Antony Rogers
Prompt and helpful response

I sent an email inquiry and received a prompt reply with the information I needed.

5
Date of experience: Oct 30, 2025
gugus300
Fantastic customer service

5
Date of experience: Oct 29, 2025
Perfect experience

Quick response and very helpful customer service.

5
Date of experience: Oct 02, 2025
Percy Baker
Quick resolution for minor issue

I noticed a slight damage on a ball I purchased, and when I brought it to the company's attention, I didn’t expect a replacement. However, they sent one out immediately without asking for the damaged one back. They were very prompt in their response.

5
Date of experience: Oct 01, 2025
David Fisher
Excellent service from the representative

The representative provided outstanding customer service this morning. I placed an order last night and received a message early today about an unavailable item. They offered me a substitute or a refund, demonstrating swift and clear communication in a professional manner. It's rare to encounter such high standards of customer service.

5
Date of experience: Oct 01, 2025

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