Name: newpharma.be
Telephone: 000000000
Rating: 3.9

Yas Ir Guest

Ordered after checking reviews but I think most of the positive reviews are fake. Its been over 10 d

Ordered after checking reviews but I think most of the positive reviews are fake. Its been over 10 day and my order still not delivered. If i contactthem, they just send an automated reply everytime to wait 2 days. Worst support ever.

Date of experience: Mar 02, 2026

TR Guest

2 months ago

Poor communication and lack of professionalism.

When I asked about the delivery timeline, the support team replied, “We don’t know,” and just gave me the invoice number, which had no delivery information. Later, when I asked how long it would take to receive a refund after returning the items, they again said, “I don’t know, you must wait until we get the parcel.” Instead of expressing concern or trying to resolve the issue, their responses were dismissive. This level of service is completely unprofessional, negligent, and shows a total disregard for customer care.

Date of experience: Dec 04, 2025

Debbie Price Guest

3 months ago

More than 10 days since I placed my order...

It has been 10 days since I placed my order, and it has not yet arrived at the collection point. The service has been extremely slow.

Date of experience: Nov 23, 2025

Ebony Carter Guest

3 months ago

There is a complete lack of customer courtesy.

When I inquired about the delivery of my items, the support team responded, “We don’t know,” and simply provided the invoice number, which had no delivery details. When I later asked how long it would take to get a refund after returning the items, they again said, “I don’t know, you have to wait until the parcel is returned to us.” Instead of apologizing or trying to fix the issue, their replies were consistently unhelpful. This is utterly unprofessional, careless, and shows a lack of responsibility. There is a total absence of courtesy toward the customer.