ninefit.uk

3.3
3.3 Based on 41 reviews

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Average Rating

3.3

/
5

41 Reviews

5 Star
44%
4 Star
15%
3 Star
2%
2 Star
2%
1 Star
37%

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Mary Bailey
I am getting seriously concerned

I am getting seriously concerned. I ordered a ipozon trampoline scooter for me son in 4th December, expected delivery by 16th but it's still not arrived. The correspondence from customer service has been satisfactory BUT I've still not received any info on when my order will arrive and it's now 22nd Dec an it's a Christmas present for my son. After reading some reviews I'm seriously worried. It cost a lot more than advertised on other sites but it was the only site that had one available. Update...No response to my e mail sent yesterday, I strongly doubt I will be recieving the scooter. this company has singlehandedly RUINED Christmas for my son, now all I can show him on Christmas Day is the email chain and to tell him I TRIED. I honestly have no words and will be contacting my credit card provider as I see going through the company for refunds is futile. They have untill Boxing day to either get my item delivered or to GUARANTEE I will have it before the end of December or by Christmas Day if that is at all possible.

2
Date of experience: Dec 22, 2025
Alan T Houston
Lazrus 7 Hybrid golf club …

The club was great and secure and fast delivery once ordered just wee issue was I was very disappointed that I got no head cover with club

3
Date of experience: Dec 20, 2025
Lizzie
Probably a scam, the biggest waste of money

I ordered a set of tricams from them. Normally this retails in the UK at about £110 for a set of 6 tricams. On Ninefit's website it had the item listed at £62 marked down from £92 with a clear image of the full set in the listing. When it arrived they had only sold me one of the tricams!! For £62!? It even came with a price tag on saying $27! Completely ridiculous, of course at that price I assumed it was the full set. They won't pay for the return so I now have to pay the return postage, to the USA by the way! On top of the existing postage I already paid (£8). I have no idea where they get off charging almost 3x the amount of money that a UK retailer does and expecting people to buy it. Ridiculous. Update: after reading other reviews and realising they probably will never give me a refund, I opened a dispute with my bank. Then they leave voicemails and send emails trying to guilt/manipulate me into closing the dispute, saying "they would have given me a refund before but now its too late unless I close the dispute"... definitely scammers.

1
Date of experience: Dec 09, 2025
Katherine Sloan
Offered 15% discount for a product not sent!!!

We ordered 30 hand warmers and 20 footwarmers. Only the hand warmers arrived, and after 3 weeks (and were in a box that had clearly previously been opened)I requested a refund for the not-recieved 20 footwarmers and was offered a 15% discount or a 30% voucher for future purchasesOffering a 15% discount for a product never received is clearly fraudulent and disgustingDo not use this company, absolute scam

1
Date of experience: Dec 06, 2025
Steve
Do Not Use

Ordered some ear defenders 6th December and received nothing but lies from Sophie regarding delivery. I have repeatedly requested a refund as the goods cannot be provided and have still not received either the goods or the refund 4th January. I do not recommend this company, be very cautious ordering anything from them.

1
Date of experience: Dec 06, 2025
Calum Watkins
Lovely gift

Product as described. Good quality. Arrived when expected. Well packaged.

5
Date of experience: Nov 28, 2025
Mrs J Cooper
Great service great communication

Great service great communication

5
Date of experience: Nov 20, 2025
Philip Sheer
Excellent item

Excellent item. Would happily use this company again .

5
Date of experience: Nov 07, 2025
David
Good customer service

Great company to deal with. Good customer service and although the product is a gift, so not used yet, it arrived safely

5
Date of experience: Nov 06, 2025
Charlotte chillibean Renwick
Good quality

They answered all my questions, quickly and efficiently, kept me up to date on the delivery status, and the scarf itself was lovely 😍

5
Date of experience: Oct 16, 2025

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