Review Time
Invoiced 175 DKK extra in import taxes — misleading and unethical from a ".dk" website.
Without any warning, I got a 175 dkk invoice for an item purchased on ninelife.dk.
My mum thought she ordered 2 pieces of Bioniq toothpaste from a Danish website. She payed 368,- Danish Kr.!!!!Now she has to pay another 165,95 for custom to receive it, and I can see from her mail that it is only 1 piece of toothpaste she ordered - 533,95 kroner????
The website is a scam. I didn't realise until I googled the address and the phone number. It belongs to other scam websites. I asked for a refund, and it didn't come through. Latest status 29/1/2026I wrote again to customer service (4th time) and finally the refund initiated. It is still being processed, so I will see through it that it happens.Final status 31/1/2026Finally the refund came through after multiple chats with an agent.
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