njm.com

4.8
4.8 Based on 160 reviews

Insurance is our business. Service is our passion. The most important job is to be there for people when they need help the most. NJM offers auto, homeowners, condo, renters, & personal umbrella insurance to CT, MD, NJ, OH, and PA residents. For over 100...

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Average Rating

4.8

/
5

160 Reviews

5 Star
90%
4 Star
2%
3 Star
2%
2 Star
2%
1 Star
4%

All Reviews

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Lulu Oligar Short Wing
I’m absolutely outraged. This year, auto insurance has become completely insane. I own two Honda Ody

I’m absolutely outraged.
This year, auto insurance has become completely insane. I own two Honda Odyssey vehicles (2023 and 2024), and today I got a notice from NJM demanding $2,600. For what exactly?!
This is getting out of control. What are these insurance companies thinking? Do they believe people have unlimited money? Because last time I checked, our salaries have NOT gone up—but everything else has.
This feels like daylight robbery. Plain and simple.
How are normal, hardworking people supposed to live when every essential expense keeps skyrocketing like this? At what point does this stop? Or does it?
Something is seriously wrong with this system. Insurance companies are pushing people to the edge, and nobody seems to be doing anything about it.
If anyone knows of a reliable AND affordable insurance alternative, please speak up. Because what’s happening right now is unacceptable.

2
Date of experience: Feb 20, 2026
Thomas Blasscyk
They used to be very selective about who they insured so rates were significantly lower than other c

They used to be very selective about who they insured so rates were significantly lower than other carriers. Not the case anymore. I recently inquired about my auto policy rate increase and was told that everybody’s rates were increased to cover claims. I haven’t had anything more than a parking ticket in almost 20 years but my rate was increased to pay for other peoples claims. I guess they have to pay for all those commercials too. On top of that, I was told that they weren’t “allowed” to reduce my homeowners coverage so that it is more affordable. $440k to rebuild an 1100 sq ft bungalow? $44k to rebuild a shed? Really? I seriously doubt it. I’m being forced to pay for more coverage than I want, or need. It’s like stealing. Looks like it’s time to do some policy shopping

1
Date of experience: Feb 20, 2026
Veronica Swift
NJM needs to give more information to policy holders. First, I was told they don't give dividends t

NJM needs to give more information to policy holders.

First, I was told they don't give dividends to PA residents. Aren't we paying too, just like NJ drivers?

Secondly, they do not inform mature drivers that the whole course has to be re-taken after 3 years. A refresher course does not count, even though the course provider said this on their reminder email:

"Your three-year certificate is about to expire.

You must complete a refresher course soon, or you will lose your car insurance discount"

I finished the course and sent NJM the certificate, and received a call yesterday and was informed that it does not count.

3
Date of experience: Jan 30, 2026
CARMELLA  FANELLE
Job well done!!!

I think that NJM did a phenominal job with my claim. Every thing was done to perfection and quickly. I would recommend this Insurance company to any one who is looking to change insurance companies.

5
Date of experience: Nov 10, 2025
F. Leherfeld
Great experience with NJM

MJM Insurance group has always been very responsive to any problems that have occurred.I have been with them for many years and Agents have always been polite, very respectful and helpful. I never have to hold on the phone very long. I highly recommend NJM.

5
Date of experience: Nov 10, 2025
Micheal Pillows
Recent claim...

Recent claim...I believe the most important part was the interaction with the claims dept personnel. Very honest and helpful, always returned my calls.

5
Date of experience: Nov 10, 2025
KAREN M DIX
Answered call on a Saturday morning

Answered call on a Saturday morning! Accidents claim was easy, kept us informed all the way:)

5
Date of experience: Nov 10, 2025
RAVI  SUBRAMANIAN
simple and straightforward

Process was simple and straight forward. Customer Service was good.

5
Date of experience: Nov 10, 2025
HENRY  BOJARUN
Very good insurance co

5
Date of experience: Nov 09, 2025
customer
Had to file a claim because car was…

Had to file a claim because car was rear-ended. Fault of the other driver. NJM was easy to work with- found an excellent body shop in their network. NJM reimbursed us for car rental, repairs, and deductible in a timely and efficient manner. Thank you for dealing well with a bad situation.

5
Date of experience: Nov 09, 2025

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Business Details

  • Insurance is our business. Service is our passion. The most important job is to be there for people when they need help the most. NJM offers auto, homeowners, condo, renters, & personal umbrella insurance to CT, MD, NJ, OH, and PA residents.

    For over 100 years, we’ve provided great coverage without the use of mascots or repetitive jingles. When protecting some of life’s biggest investments — like your home or car — the most important thing is knowing you have the right coverage with an insurer you can trust.

    We pride ourselves on being committed to our customers. That's why J.D. Power has presented NJM with their Auto Claims Certification, seven years in a row. Because at the end of the day, NJM will be there for you to provide great insurance, without gimmicks.

    NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, NJM employs nearly 2,500 workers. See more

  • email Socialmedia@njm.com
  • call 6098831300
  • language https://www.njm.com

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