nmgplumbingandheating.co.uk

4.5
4.5 Based on 52 reviews

local independent plumbing and heating company, specializing in home heating from boiler installations, boiler servicing and breakdown and central heating repairs....

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Average Rating

4.5

/
5

52 Reviews

5 Star
83%
4 Star
6%
3 Star
2%
2 Star
2%
1 Star
8%

All Reviews

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Review Time

Lenny P.
Disappointing Plumbing Installation Experience

The plumbing service installed a new boiler and radiator but left us without heating after taking our payment. We spent over £7000 on something that is unusable. We suspect this is a scam and will seek legal advice, as the company appears to still be operational. If anyone else has encountered similar issues, please report it immediately.

1
Date of experience: Jan 20, 2026
Ezekiel Sanders
Disappointing Turn of Events

It's unfortunate to say that we have used the service multiple times before, and while there were some reliability issues, the work was generally acceptable. Now, we find out that the owner has stopped trading, and we received no replies when trying to book a service. It’s not surprising given the decline in customer focus lately. We wish him well, but a response to our request would have been appreciated.

1
Date of experience: Jan 07, 2026
Eugene Smith
Missing Boiler Service Certificate

I had my boiler serviced recently, and despite my repeated messages via text and email, I have yet to receive a certificate confirming the service. This is important for potential buyers, but it seems to be unavailable. Is there a lack of communication?

2
Date of experience: Sep 01, 2025
Karrie Foster
Installed New Boiler but Left Us in the Cold

The plumbing service installed a new boiler and radiator, but the owner left us without heating and took our payment. We spent over £7000 on something that is unusable. We believe this is a scam and will seek legal advice, as the company appears to still be active. If anyone else has faced similar issues, please report it immediately.

1
Date of experience: Aug 28, 2025
Spurion
Frustrating Communication Issues

After much thought, I feel compelled to leave a negative review. We have had two new boilers installed over the past five years, but I have been dealing with an ongoing issue since January. Despite numerous messages and calls from my family, we received no response. The owner claimed to send a quote, but we heard nothing back. After finally agreeing on a date, it was canceled, and he failed to show up again. Communication has been poor, and it seems there is little loyalty to customers after the sale.

1
Date of experience: May 19, 2025
ByAmaZz
Consistent and Reliable Service

I have utilized this service several times and will consistently recommend it to friends and neighbors. The owner is diligent and professional, always ready to provide clarity and advice. The pricing is competitive, and the work is carried out neatly. Thank you for your ongoing support.

5
Date of experience: Apr 07, 2025
Christine Powell
Outstanding Service Again

The owner has provided outstanding service once more. He installed my new boiler two years ago and continues to provide regular maintenance. He is very accommodating when scheduling these appointments. Highly recommended heating engineer.

5
Date of experience: Mar 25, 2025
Posy Sanders
Smooth Boiler Installation Experience

The owner installed our new oil boiler efficiently. He was punctual, polite, and knowledgeable. His apprentice also worked hard to ensure the job was completed. I would highly recommend this service.

5
Date of experience: Feb 16, 2024
Eileen B.
Concerns with After-Sales Service

I reached out to the service multiple times via email and phone, needing assistance with some issues that were promised but not addressed. An inspection revealed that not all work was completed as quoted. The after-sales service has been lacking, and I regret choosing this service for my installation. I have requested completion again, but there has been no response.

3
Date of experience: Sep 21, 2023
tyfab83
Prompt and Helpful Customer Service

The owner responded quickly to my inquiries and provided excellent advice. The team did a great job, and the work was tidy. Customer service was exceptional, accommodating evening and weekend meetings to fit our schedule. Highly recommended.

5
Date of experience: May 03, 2023

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