Review Time
By today date I want to register the worst experience ever plus non professional customer service and I have all screenshots! Me and my dad we tried to call and we waited customer service to answer us for 54 mins over the phone I tried to reach anybody and no one is there inly one person on Instagram and told me I advice you to wait when finally someone answers he told us you can go iso omena Nordea to get your username user id without appointment. After wasting 1 hour on phone we went to iso omena and we wasted another 45 mins to reach there my dad went inside and they told you cant have your user id today then I entered and talked again I said one EMPLOYEE said that we go there and we will get the user id!!! After talks and questions one employee was hesitated that this is right and he can get it again the first one said there is a problem opening the online banking for you today which is at all not professional answer what problem in a brand new account that wasn’t even activated ? After this experience it is only ONE decision am changing bank! And not advising anyone to open accounts there! No employee can say something that is not right I wasted 2 hours one over the phone and one to the bank itself, I wasted time I wasted energy and I wasted money!
By today date I want to register the worst experience ever plus non professional customer service and I have all screenshots! Me and my dad we tried to call and we waited customer service to answer us for 54 mins over the phone I tried to reach anybody and no one is there inly one person on Instagram and told me I advice you to wait when finally someone answers he told us you can go iso omena Nordea to get your username user id without appointment. After wasting 1 hour on phone we went to iso omena and we wasted another 45 mins to reach there my dad went inside and they told you cant have your user id today then I entered and talked again I said one EMPLOYEE said that we go there and we will get the user id!!! After talks and questions one employee was hesitated that this is right and he can get it again the first one said there is a problem opening the online banking for you today which is at all not professional answer what problem in a brand new account that wasn’t even activated ? After this experience it is only ONE decision am changing bank! And not advising anyone to open accounts there! No employee can say something that is not right I wasted 2 hours one over the phone and one to the bank itself, I wasted time I wasted energy and I wasted money!
The worst experience ever, like everything in Denmark. They are happy to have your taxes and smiling, but when you do not have a value they screw you ASAP.I moved out Denmark permanently and 2 days after Nordea frozen my account fully with all the money on it, all the app is blocked, there is no possibility to write a message in the app. Before moving out I came to the bank in person to discuss all the steps, the manager told me I would be able to provide the details of my new bank account on the chat of the Nordea app and they will transfer my money and close the account. Nevertheless, they just closed it with all the money without any notification and now they simply do not reply!!
I moved bank a couple of months ago and I genuinely regret it. Nordea has by far the worst support I have EVER experienced, and that includes the atrocious support I had with Ruter, Brakar and OneCall. Not only are the money late by a whole day, chat support always asks you to wait then disconnect you for "inactivity" and when you call them, there's ALWAYS minimum 1hr wait time for something that could have been fixed under a minute. I genuinely regret moving to this bank and I strongly urge you to not become a member. You will not get any help from them for months at a time.
I have been banking with nordea for 13 years. I have been working for 11 years with the same company and make decent income. I requested a line increase on my credit card, which is currently almost nothing and I was declined with no explanation at all. I have never paid a bill late in my life. I have excellent credit. It seems like someone is sitting behind a computer and accepting or declining depending on their mood, with no consequences. I'm sure I was declined based on being a foreigner. Racist people who don't care at all.
Nordea just locked my account and my money in there, as they apparently have a new policy that I cant live abroad and have an account open. there was no communication on this. I asked them to move the money to my other account but this was not possible. I had to call their number (that costs) to make a personal appointment. I was planning to visit Finland in summer so I asked to make appointment somewhere in Helsinki area then. All the appointments were fully booked. Now I called again to make an appointment for Christmas when I visit next, and now they told me that they do not have the shift lists yet so I can not book an appointment yet.. My money has been stuck in there for several months, I am unable to get an appointment and the customer service is just rude. Even before this incidence it the service was bad. They have replaces all personnel with chat bots and its impossible to get service. I do not recommend.
Nordea locked me out of access to my finances and use of the medical system for 20 days. I can not pay my bills or log in to any medical apps. How is this possible? Well, in nearly 50 years of my life - I have not seen anything like it and even didn’t expect it possibile.After waiting in long queue in customer service they simply said nothing could be done and it is all my fault. The incompetence of Nordea is beyond words! No wonder so many customers left and we are definitely moving our accounts from them asap. A bank you simply can not trust!
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