Review Time
Functioned well when everything was fine, but the service is awful when issues arise. They sent me a defective item, which I documented with photos. Instead of replacing it or issuing a refund, they insisted I repackage it and pay for return shipping to 'assess' the damage, which was clear. This was not my first order, but it will certainly be my last.
Summary: misleading advertisement, overpriced goods and bad return policy.The products that I received were different from the picture advertised in the website!!!!!I specifically bought these hair products from Notino because they apparently "still" had a formulation that is slowly being discontinued. However, when I received my goods, the products were completely different as they were now belonging to the new formulation/packaging. I feel cheated as this is not what was adverstised and actually these products were priced higher than in other websites (I would not have mind paying more if I had received what I ordered!!). Now if I want to return them, I need to send the goods by myself and that would cost 125 DKK! I am extremely annoyed by this !!!!
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