Name: notino.dk
Telephone: 000000000
Rating: 3.6

SMplay35 Guest

4 months ago

Great online deals

Very good offers available.

Date of experience: Oct 24, 2025

Paris Sanders Guest

5 months ago

Poor customer support

Functioned well when everything was fine, but the service is awful when issues arise. They sent me a defective item, which I documented with photos. Instead of replacing it or issuing a refund, they insisted I repackage it and pay for return shipping to 'assess' the damage, which was clear. This was not my first order, but it will certainly be my last.

Date of experience: Oct 09, 2025

Qin Guest

5 months ago

My order is missing things

My order is missing things. But the customer service said it's all packed, but they couldn't provide any CCTV picture. I think that's their way not to take responsibility. Not suggest this company, too bad after sale service.

Date of experience: Oct 06, 2025

Elizabeth Serrano Guest

6 months ago

Misleading pictures of products

Summary: misleading advertisement, overpriced goods and bad return policy.The products that I received were different from the picture advertised in the website!!!!!I specifically bought these hair products from Notino because they apparently "still" had a formulation that is slowly being discontinued. However, when I received my goods, the products were completely different as they were now belonging to the new formulation/packaging. I feel cheated as this is not what was adverstised and actually these products were priced higher than in other websites (I would not have mind paying more if I had received what I ordered!!). Now if I want to return them, I need to send the goods by myself and that would cost 125 DKK! I am extremely annoyed by this !!!!