novitadiamonds.com

4.9
4.9 Based on 61 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

61 Reviews

5 Star
97%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

All Reviews

Filter Reviews

Review Time

sylvesternjr biz
Mavis was helpful and detailed on the handling of my purchased! Fuss free done in few minutes. Love

Mavis was helpful and detailed on the handling of my purchased! Fuss free done in few minutes.

Love it especially it arrives on time as stated! Really appreciate it a lot otherwise everything will not be possible.

5
Date of experience: Feb 07, 2026
Duke
Mavis attended to me even though i came…

Mavis attended to me even though i came slightly before my appointment time and service was excellent.

5
Date of experience: Feb 07, 2026
sylvesternjr biz
Mavis was helpful and detailed on the…

Mavis was helpful and detailed on the handling of my purchased! Fuss free done in few minutes.Love it especially it arrives on time as stated! Really appreciate it a lot otherwise everything will not be possible.

5
Date of experience: Feb 07, 2026
서지은
I came to novita to resize my ring

I came to novita to resize my ring, and Mavis, she was very kind and helpful. The ring is wonderful. I recommend you to visit Novita if you are seeking a diamond ring

5
Date of experience: Feb 06, 2026
Kathleen Roche
Not Happy

I have been trying to contact Novita in both Manchester and London but no one picks up the ‘phone. Just get an automatic response as in - I am transferring you now- then the line goes dead. I have e mailed them as well and still nothing. Are they still operating here in the UK with particular reference to being in Manchester.24 Jan 2026 - look let’s not carry this on shall we. Why not just get an actual person to pick up the ‘phone when it rings - that should solve it and if I call your Manchester office again and a person does pick up then I will say that on here.Regards25 Jan 2026 - With thanks to the Novita team for the response here. As you suggested I have now e mailed with some questions and I look forward to a response.

1
Date of experience: Jan 16, 2026
Jared Chang
Great Service and Beautiful Diamonds

Ludwing was patient, helped us choose the perfect ring and was so accommodating! Highly recommend these guys.

5
Date of experience: Jan 05, 2026
Phillip
Novita Are The Real Deal

Marianela made our customer experience at Novita wonderful. She offered more than enough time to fully understand their products. These people are the real deal, offering excellent quality gems at a great price with quality service so sadly lacking with their competitors. I’ll be back next year without hesitation.

5
Date of experience: Dec 22, 2025
The team kept in constant communication…

The team kept in constant communication and catered to all of my needs, they made the process easy and are super friendly and easy to deal with, they made exactly what I wanted down to every detail, will definitely be using them again

5
Date of experience: Dec 04, 2025
Kala
Top tier service from Liseth! Very grateful.

This was my first time ever buying a ring and I couldn’t have asked for a better experience. I was helped by Liseth, who was absolutely amazing from start to finish. She made the whole process so easy, explained everything clearly, and never made me feel rushed or unsure. Her guidance and patience really took the stress out of such a big decision.The ring turned out perfect, and I’m so glad I chose Novita Diamonds. Highly recommend.

5
Date of experience: Nov 27, 2025
K WOODS
Excellent service

Excellent service. Could not have been more helpful or forgiving when I was running dreadfully late for my appointment. Have had a disastrous experience at another lab diamond company Austen & Blake that totally put me off lab diamonds until my husband convinced me to try again. So happy I did. Go to Novita, not the others.

5
Date of experience: Nov 19, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More