Review Time
Fantastic customer service from Becky, wanted to check a couple of details with our cover and Becky was fantastic and really helpful and answers all my questions and provide clarity on couple of issues.
Steer clear of this service! They refuse to provide compensation for a dog that has experienced diarrhea on two occasions. After two incidents in six years, I've been informed it is a recurring condition and requires testing—what veterinarian would subject a dog to tests after just two episodes in six years, especially when it has fully recovered? They will do anything to avoid payment - Please stay away.
The renewal for my pet's policy came through, and the representative was excellent in helping to lower my monthly payments. They explained everything thoroughly and found a better price for me. I’ve been a loyal customer for three years and was pleased that the representative could assist me in securing the best rate without needing to look elsewhere! Thank you for your time.
My pet's renewal came through, and the representative was fantastic in lowering my monthly payments. They explained everything thoroughly and found a better price. I've been a loyal customer for three years and was pleased that the representative helped me find the best price without needing to look elsewhere! Thank you for your assistance.
During my call to discuss my renewal, the customer service advisor was absolutely fantastic. I needed to go over the specifics regarding my dog's pre-existing condition. The advisor answered all my questions and guided me in making an informed decision. If the company reads this, they should commend the advisor for their excellent service.
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