Review Time
I am currently sailing on Oceania’s Sirena in a Suite on Deck 8, and I want to warn future guests before they make the same extremely costly mistake I did.The suite may look luxurious on paper, but it is located directly beneath the pool deck and sports area. From early morning until late at night, the noise of constant stomping, dragging furniture, running, and heavy footfalls is relentless. It is not occasional noise — it is continuous, loud, and impossible to ignore.Despite the genuinely kind and hardworking staff, there is nothing they can do because the problem is structural. That means you will spend your entire voyage unable to rest, relax, nap, or enjoy the very room you paid a premium for. I saved for this trip and expected a peaceful retreat; instead, I feel trapped in a suite that functions more like a noise chamber.For a cruise line that markets itself as “luxury” and “relaxing,” it is unacceptable that such a high-priced cabin is sold without a clear warning about the severe noise issues. Guests deserve transparency before committing thousands of dollars.If you value sleep, peace, or any sense of serenity, do not book a Deck 8 suite on Sirena — you will regret it.
To put it bluntly I wouldn't trust any of these reviews regarding cruise companies. Either there's industrial sabotage afoot or there are some pretty fussy, arrogant customers who take cruises. This was our first time on Oceania Cruises, having taken many of the larger lines in the past. The reason I went for Oceania was the fantastic itinerary, from Lisbon to Capetown. Check in was smooth and efficient, largely due to well trained staff, a quality we found throughout our voyage from porters to check in, bar staff to waiters, cleaners to room service. Absolutely fabulous one and all. The food was spectacular in the dining rooms and speciality restaurants and no, it was not served cold as some reviews will have you believe. The buffet food was good, and varied enough to not repeat too often even on our 25 day cruise. I'll admit the cabin toilets were small but that's pretty much standard on cruise ships, I'm not sure it's a point to complain about. As for the staterooms they were well presented with fresh water and soft drinks supplied daily. Our cruise was 95% returning customers so I'm not sure how the reviews here could be anything but bogus, and we genuinely consider only travelling with Oceania in future, itinerary allowing.
Just booked with Oceana for first time and advert lead me to believe that both $200 for excursions and wine and beer with meals was included. When my travel agent phoned to confirm it was either $200 or wine and beer with meals. I think under the circumstances since the travel agent had promised us both, as a gesture of goodwill Oceania could have given us both on this occasion. After all what does a little wine and beer served with meals cost?Will be contacting complaints and see if there is any wriggle room. Not a great start to our Oceania experience.
We booked a family cruise with Oceania for the first time this year but unfortunately have been unable to make it as my Father has been diagnosed with terminal cancer on the 7th November. Unfortunately our insurance ran out between booking and going on the cruise as we go on lots of holidays and already had insurance we didn’t think to check when it ran out, which is our mistake but the way it was handled by Oceania was just appalling. When we reached out to explain the situation, we requested for credit or some other compensation (as standard they give 25% back on cancellations) and to cancel our booking they said that “anyone could say they were in our position” and that they “cannot make any exceptions”, we said we were willing to provide proof and they said they still would not make an exception and that we should have reviewed our insurance (we do understand that is the case but did not need salt rubbed in our wounds). They also said they hoped my Father made a full recovery, so I'm not sure they understand what terminal means. Then when we applied to cancel they told us we were too late even though they knew we wouldn’t be able to come and said we couldn’t have the 25% back, we managed to fight this but the fact we even had to do that just felt ridiculous. I just think taking into account the situation and it was handled very insensitively. I would suggest that they should get further training on how to deal with these sorts of situations, other companies were much more accommodating and understanding. No one understands till it happens to them. Oceania needs to do better.
Alaska 12 day Riviera cruise … I’m giving this a 4, but potentially a lower score in some areas. Alaska in places is stunning that is undeniably true. We were lucky with the weather & there was plenty of space on the boat. Overwhelmingly we thought the restaurant staff and room stewards were very good. Some were excellent. The food was overall very good; a few things were dreadful like pasta, risotto and croque monsieur. Mainly due to the number of people the restaurant was catering for. The service and food in the speciality restaurants was on occasions exceptional. They do well with US favourites like burgers and steak. We didn’t bother with the entertainment because it wasn’t our sort of thing, think bingo, amateur cabaret and musical theatre. We found the cruise director and his entourage irritating and loud in the Polo restaurant & his daily ‘celebrity’ sign off, “if you do nothing else today, be kind to one another”? I can feel my hackles rising just at memory of it. Our biggest grievance, however, was the extortionate cost of the excursions. Literally 2-3 times the cost you could get them independently. I raised this with customer services and was told how they’d quality assured them and that they were consistently of a good standard. Not so. The cruise stops in some weird and pointless places in Alaska (Klawock, why?) where nothing happens. When all they have is 1000 people and some totem poles there is nothing to see and no infrastructure. Another gripe on our particular trip was that the boat did not adequately manage the high levels of disability amongst the passengers. In particular the tender and self serve restaurant could be disastrous. On some occasions this led to aggressive interactions between angry very old people. Some sea days the only restaurant open at lunch was self service & it was horrendously busy. The staff were unable to manage the level of disability they had to deal with. One woman, for example, suggested my husband should go and get her food for her in the self service terrace restaurant. Yeah we aren’t staffing the luxury boat because aspects of mismanagement left disabled people unable to use the restaurants. I guess they could have got room service but that’s not Oceania charge you for is it?
I stopped using this line when it was taken over by NCL.Cost cutting and nickel and dimeing evident every where.More and more confusing special "offers" which go one on top of the other and really bad service from a booking agent called manuella.Also if you like many of your very loud fellow passengers being on interline rates - paying much less than you for the same enjoy ! It’s a pity as under its former owners it was a great cruise line- but there is plenty of better choices out there now!
The free interner access allows conection of single device per passenger (this day and age everybody owns a phone and a tablet or laptop) and switching between devices is a pain, not to mention the uncessant upsale prompts to extend the coverage for the duration of thr cruise at the tune of $15/day.Not being able to have the phpne and tablet connected simultaneously precludes acces to sites having two factor autentication protection.It hard to understand why after charging many thousands of $ for the cruise Ocieania trie squeeze a couple hundered dollars more instead providing true, friction free internet - their policy prompted me to cancel my resevation to a future cruise with them and take my business to to non-irritating line.A final note: The food on the cruise I am presently on is good, but certainly not excellent. There must be a long time since Jacques Pepin has tasted their food!
2 weeks after we booked a cruise, we tried to change to a different cruise because the original dates no longer worked for us. They decided it was a great business decision to keep our $750 deposit and not allow us to switch to a different cruise that was just 10 months later where we would have spent over $15,000 more! So now I’m here to warn you that Oceania is very inflexible and will gladly screw you over if you have to change anything. Things happen. People sometimes have to alter plans due to unforeseen events.
The food was mostly uninspiring and frequently inedible with chicken you couldn’t put a knife through, asparagus that was slimy. Salmon was cooked till it was tough on the outside and baked potatoes that were most often not cooked through so hard in the middle. Throughout it felt like economy was being made on quality and quantity. I have dietary requirements due to a medical condition but no effort was made to accommodate this so I was eating pasta and sauce on more occasions than I can remember which is hardly the fine dining of which they boast. They couldn’t even get that right often adding onion which I requested being left out. We did email my requirements beforehand but this wasn’t passed on to the ship although frankly I doubt this would have made any difference as they were uninterested in doing anything to make my food more palatable. I have mentioned my food experience but my husband’s was similar with steaks being a cheap cut and his lobster was the worst he had ever had. Garlic added to green beans although this wasn’t stated.Although some of the voyage was good with Australia and Mystery Island Vanuatu being particularly enjoyable , the rest of the voyage was uninspiring but the worst thing was we went to 2 Samoan ports both on Sunday as we went over the international date line and there not only wasn’t anything open there wasn’t anything to do or see either. What bad planning to do a cruise on that basis. Trips were costly and uninteresting.The cost of this cruise was the most we have ever paid thinking we would get quality and value for our money but this turned out to be the opposite. My advice would be to think very carefully before you go with this company.
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Oceania Cruises is a premium cruise line based in Miami, Florida, that operates six premium cruise ships on worldwide itineraries.
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