Review Time
We made our booking with Oceania back in July 2023 attracted by the opportunity to visit The Forbidden City in Beijing and The Great Wall of China. These and many more deletions/changes to our itinerary were to follow, before we finally boarded on April 24, 2025, 14 changes in total, some minor some not. One of the worst or perhaps the most appallingly handled was the change to our departure terminal in Keelung Taiwan, without any notification whatever. We were, however, bombarded with the shipboard safety video being sent 4 times!!!! But no notification of the terminal change, we could have been left behind if not for some helpful Taiwanese that spoke both languages and were able to organize a taxi for us to get to the correct terminal. The cruelest change was after finally arriving late onto the ship, wet and stressed by our experience, that Takamatsu port was also cancelled and was being replaced by Kochi (which was also on our 2nd cruise on 18th May. I had put hours of research into our own shore excursion to Takamatsu only to have it replaced by another port that we were already visiting! No thought or consideration given to those who were doing back to back cruises, nor when I spoke to someone about it….did they care!! Oceania provided passengers with misleading/false information re China Visa entry. We were informed that we could only go ashore if participating in a shore excursion with our cruise company. This incorrect information was sent to us over and over again, which on checking with the Chinese Embassy was completely incorrect. Right up until the day before we arrived in China, Oceania continued with this line to get passengers to do the overpriced and underdelivering excursions with the cruise company. Further to the Beijing cancellation was the excursion to The Great Wall. The drive was 3 ½ hrs each way, with only 2 hrs at the wall, this information was NOT provided, for obvious reasons, as no one would do the excursion! The bus we were on had no operational air conditioner on a hot day, and windows that couldn’t be opened! The suspension on the bus was non-existent, so it was an extremely uncomfortable for 7 hours, with no chance of sleeping. We arrived back to the ship @ 11.15pm. Cost cutting on buses when charging premium prices is…appalling. The attitude of the shore excursion staff was one of “why don’t you tell someone who cares”, unbelievably poor service, but attitude, appalling. How do they keep their positions? Whereas the staff in the dining rooms and cabin stewards are exceptional (bar one or two exceptions) and to be congratulated.“The finest cuisine at sea” should be removed from any advertising that is used for Oceania Regatta, perhaps on some of the ships they do attain this stature but the food we had on occasions varied from very good (the veal lobster signature dish in The Polo Restaurant) and the Wagyu and lobster burger in The Waves Grill was delicious to downright embarrassing….serving up frozen peas that hadn’t been properly rehydrated, not once but twice!!!! Perhaps their claim of the finest, should be “The finest toilet paper at sea”…..unquestionably the winner.Because of all of the above, we would never go on an Oceania cruise again and recommend the same to our fellow travellers.
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Oceania Cruises is a premium cruise line based in Miami, Florida, that operates six premium cruise ships on worldwide itineraries.
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