Review Time
Had a problem re estimated accounts and received a large refund. Chap I dealt with, Charlie, couldn't have been more helpful, and friendly with it. So, what I thought was going to be a hassle turned out to be a satisfactory experience.
Been an Octopus customer and never had any issues, paying my final bill was very easy, lady on the phone was very professional, informed and was lovely. Easy transaction if only all calls to other companies were this easy. I haven’t left Octopus as my partner has an account so all good.
My query was answered quickly and politely by Michael. I gave 3 stars because in Scotland- where a great deal of the renewable energy is created, we are charged a higher daily standing charge, over 60p per day and a higher cost per unit of electricity than south of the border. Reasons given are high costs of distribution- yet power is generated here and sent south on the same network we pay inflated costs for. Scotland is being ripped off.
Their standards appear to be slipping.
For the past two months despite having an agreed Direct Debit in place for £80, they have taken the payment twice on the same day. For the last bill they took £80 on the date agreed then took another £80 unexpectedly on another date in the same month without agreement.
This has been an ongoing issue that they have not resolved. Once I get the £80 back, I will cancel the Direct Debit and pay when the bill is added to my account.
I have very few direct debits set up on my account for good reason because I cannot trust suppliers to take funds as agreed and communicated without disrupting my finances.
I emailed Octopus with a request for clarification re my monthly payment. 34 minutes later I received a reply. Question was answered an explanation was provided and confusion was resolved.
Superb service. Many thanks from an extremely happy customer of Octopus.
Was struggling to give my final meter readings on the online portal... simple email, spoke to a real person who sorted my problem straight away. Great service and , judging by the email from the boss, they're obviously a big company who genuinely care about the people they're providing their services to.
Curtis made the move from OVO to yourselves pretty easy but I will have to wait to see if all goes through he said Tuesday 3rd of march will be the start of my 1 year fixed but we will have to wait to see what he says goes through
Felix was outstanding in helping me switch from British Gas to Octopus Energy. From start to finish, he was knowledgeable, patient, and proactive, making the whole process seamless. He answered all my questions clearly, provided helpful guidance, and ensured everything was set up correctly. His professionalism and friendly approach made what could have been a stressful process completely effortless. I highly recommend Felix to anyone looking for expert support with their energy switch.
App review. I have been with octopus over a period of time. And has been using the rewards on the app for its customers.
I have lately noticed that resemble a coffee is practically not viable at all.
I have written to them on email which they claimed is the quickest and best way to be in touch. I have in fact called them to make a complaint on the same. I was only merely responded and brushed off by the call handler. Resulting in no resolution for the query I had as it is not resolved. I am simply not ready or prepared to wake up middle of the night to get a free coffee. Al though this was suggested by the call handler.
Installer was very efficient polite and respectable, he worked non-stop for four hours and did a spectacular installation, he was also highly knowledgeable of the product and it’s benefits. I would highly recommend Octopus force professional approach to installation including all the administration tasks that it performed in advance to ensure a trouble free installation.
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