Review Time
Signing up to Odeon Limitless is easy. Cancelling it? About as likely as spotting a unicorn in Screen 7.
Emails go unanswered, the cancellation process feels deliberately obstructive, and when I finally complained hard enough, someone called and promised a refund. That was 10 days ago. The refund, however, is still enjoying an extended holiday somewhere in Odeon HQ.
Great concept. Awful execution. If you like chasing your own money and shouting into the void, this subscription is for you. Everyone else: avoid.
Brilliant experience the cinema is so snug and I like the preview screen in the foyer a sofa and more seating would be a dream come true. The cinema is lovely it's always nice to see films and I've got perks after hitting targets which is always a welcome bonus. It's so cosy I remember The Salt Path hardly anyone goes during the day so it's ultra satisfying when no one is around in a comfy recliner with a snack and drink transported into a little world. One staff member did shout kill at me once which did scare me and another put something in my drink too. I'm sure their CCTV has captured this x
I have been trying to cancel my Limitless account since late December. They don't make it easy. I've gotten three emails thanking me for my patience and nothing else. Surely it shouldn't take a month to cancel an account??? In the meantime my credit card expired on that account and they weren't slow about contacting me then!!! I know a lot of this is automated but I'm a bit frustrated with the lack of useful communication. Sorry!
While many companies rely on AI chatbots, the service I've encountered has been the least effective. The chatbot assistance is not only unhelpful but is also compounded by the absence of alternative contact options. This approach seems inadequate and may disadvantage those who struggle with technology, such as the elderly or visually impaired.
IF YOU FEEL YOU'RE BEING SCAMMED BY THE SERVICE, CONSIDER CANCELLING YOUR DIRECT DEBIT OR CARD USED FOR PAYMENT AND CONTACT YOUR BANK TO RECOVER ANY FUNDS. As noted by others, cancelling the membership is extremely challenging. You can't simply end the subscription through your account; instead, you must complete an online form to request cancellation. I submitted this form months ago and have only received an email stating they are busy and will respond, but they do not follow up, even after multiple inquiries. It feels like a trap designed to make signing up easy but cancelling nearly impossible. Since they continue to withdraw payments and my account was linked to my debit card, I had to cancel my card and order a new one. While the subscription itself is fantastic and can lead to significant savings, the absurd cancellation process is a major deterrent, and I, along with others, will not be using it again.
I can only share my own experiences, which have all been positive. I switched from a major competitor's unlimited subscription after a very disappointing experience. In November, I joined the service, and I'm thrilled that I did. The theaters are cozy, and the luxurious seating is incredibly comfortable, complete with tables for snacks. The app functions smoothly for reservations. Most importantly, every staff member I've encountered has been courteous, respectful, knowledgeable, and they clean the theaters with great care after each screening.
I can only speak to my experiences, which have all been great. I left a major competitor's unlimited subscription due to a really bad experience. In November, I joined the service and I'm very happy I did. The theaters are warm, the luxury seating is comfortable and convenient with tables for snacks. The app works well for bookings. Most importantly, every staff member I've met has been polite, respectful, informative, and they clean the theaters enthusiastically after each screening.
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State-of-the-art chain cinema for blockbusters in 2-D or 3-D format, plus family and student deals.
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