Review Time
I purchased a new pair of women's trainers on 16 May. Two pairs of men's trainers arrived instead. One whole month and 13 emails later: No trainers; No refund; No apology; 3 failed pick-ups of the men's trainers by Yodel; and no way of escalating to a senior manager to resolve.And now I am told that I will not get a refund until an unknown gentleman returns my misdirected order too.Looking at the one star reviews this company clearly has major problems in its operations that have gone on for years.
I would give zero.This may be a scam company or having a bad week but my order has still now been delivered on a next day service. It’s been 4 days.They keep saying there is an address issue with Yodel. Which is nonsense because I’ve confirmed it 2 times already.Offcuts have no telephone so be warned. You need to wait 24 hours for them to email you back. If you want a smooth process that’s hassle free just pay the extra £10 and buy them in a shop.
I received an incorrect pair of shoes, so I returned them and contacted the company to see whether I was going to get the original pair I ordered or a refund. I received no apology for the mistake and the customer adviser I dealt with was incredibly rude and not interested in resolving the error. He then tried to say they'd not received the shoes back (luckily I had proof they had been delivered and signed for by OFFICE). This could have been really easily rectified by an apology for the error and an explanation of whether I was going to get the shoes I ordered. No apology was ever given, I was eventally refunded without an explanation but then I had to chase them again to get my return postage refunded! Appalling customer service! This was my first time shopping with OFFCUTS and I won't be returning.
What a fantastic way to help the Unemployed people of the UK in these times of hardship. Depending on the grade you require they do an ingenious way of grading the footwear to be sold. I have purchased 2 pairs of trainers the last being an off-white pair of Adidashi-tops, and they are brilliant, really comfortable. I know where to come the next time. An Easy website to maneuver through and the secure payment is brilliant. Many thanks given to Offcuts shoes 10/10.
Claim your business profile now and gain access to all features and respond to customer reviews.
OFFCUTS is the little brother to high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles.
✨✨✨✨✨✨✨✨✨✨
(Please be aware that we are in no way affiliated with the US site offcutsshoesus.store. We only sell within the UK and would not accept orders outside of the UK under any circumstances. Please keep this in mind before leaving a review.)
✨✨✨✨✨✨✨✨✨✨
We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available!
✨✨✨✨✨✨✨✨✨✨
Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.See more
geographz.com
scuffers.es
anntaylor.com
modgents.com
www.kiriandbelle.com
thatdailydeal.com
guineys.ie
zebredellas.co.uk
octopiedmind.com
preciouscarbon.com
