Review Time
I was a bit sceptical at first because of the reviews, but I’m absolutely buzzing with my purchase. Picked up a pair of OnCloud trainers that retail at £130 for just £90, in my size and in perfect condition despite having a lower rating. Shipping was immediate and everything was spot on from start to finish. I’m over the moon with them and will definitely be using Off Cuts again.
Have in the past had some lovely shoes from office, my issue as with some other customers is with Yodel who delivered my parcel to a refuse bin no where near my house consequently I never received my goods. However customer service is appalling e mails not answered, or fobbed off with we are investigating this missing order. Five weeks have passed and still no refund, I am out of pocket for £80.00 plus postage. So not a satisfied customer.
Usually love Offcuts but this has been severely marred with recent experience-sent odd shoes and still waiting for a refund 6 weeks after being promised one! Over 15 emails sent, repeatedly being asked to send proof (have done this several times). Going round and round in circles. In breach of consumer law!
Offcuts are GREAT! The products are really not a problem. I love most of the trainers I buy from Offcuts. The problem is that Offcuts and Office use Yodel for cheapness, and Yodel persistently let me down. The reason I’m giving one star is so that Office/Offcuts might one day take notice and stop using Yodel as their courier. Yodel will not leave a parcel on your doorstep if you’re not in and there is no option to change this. All other couriers will. On this occasion, I got my trainers delivered to a parcel shop, miles away from my home (because Yodel have barely any parcel shops now) who first of all said they couldn’t find my parcel, also claiming their Yodel scanner was broken. When they found it, because I refused to give up, having been sent the email to say they were delivered there, they then refused to give it to me 🤣 I took the parcel and stomped out the shop. Yodel’s rubbish broken-down system is not my problem, but Offcuts/Office CAN change their courier to Evri or better still Royal Mail.
I recently bought three different pairs of Adidas Samba OG trainers. They were dispatched within 48 hours, tracked with Yodel and arrived in excellent condition - no sign of being display etc. After reading reviews here I was worried about ordering but can honestly say they were amazing and excellent value.
Open Letter to Offcuts & Yodel – 7 Weeks, No Trainers, No Refund(See my previous complaint dated 06 August this is a follow up 7 weeks later) I placed an order with Offcuts on 23 July 2025 (Order #292052 – £158.99 for 3 pairs of trainers). The delivery was handled by Yodel (Tracking: JD0002249571191256).Yodel returned my parcel a day before the collection deadline. I raised a formal complaint immediately. Offcuts told me they would resend the items once the parcel was returned.It is now 2 October — more than 7 weeks later — and I have received neither the trainers nor a refund. I have also received no confirmation that Offcuts ever received the parcel back, despite Yodel confirming it was returned on 06 August.What’s worse is the way this has been handled:Offcuts customer service ignored clear facts I provided in writing.I was falsely told the parcel is still “on its way back” – even though it was returned 2 months ago.I’ve been asked multiple times whether I want a refund or redelivery – despite already making it clear I want a refund.Yodel and Offcuts have deflected responsibility back and forth instead of resolving the issue.I’ve now issued a final demand: if I do not receive a full refund today, I will be pursuing legal action through the Small Claims Court, submitting complaints to Trading Standards and Resolver, and publishing this experience widely.Customers deserve better than this. This has been a total failure in communication, accountability, and service.
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OFFCUTS is the little brother to high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles.
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(Please be aware that we are in no way affiliated with the US site offcutsshoesus.store. We only sell within the UK and would not accept orders outside of the UK under any circumstances. Please keep this in mind before leaving a review.)
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We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available!
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Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.See more
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