Review Time
The product was not what I was expecting - the folding board was more flimsy than I expected so I returned it. But the 2 star review is because of the ridiculously large packaging it came in, resulting in me having to pay £10 in postage to return it. I couldn't even put it in more sensible packaging as the return policy requires it to be sent back in the original packaging. So I ended up spending approx 50% of the price of the product in delivery fees.
The product was not what I was expecting - the folding board was more flimsy than I expected so I returned it. But the 2 star review is because of the ridiculously large packaging it came in, resulting in me having to pay £10 in postage to return it. I couldn't even put it in more sensible packaging as the return policy requires it to be sent back in the original packaging. So I ended up spending approx 50% of the price of the product in delivery fees.
Lovely quality chess pieces and board, very well-crafted and perfectly weighted. I'm delighted. Better get working on my game.A special mention too for the incredible customer service I received, I really cannot thank you enough for your advice, generosity and patience. I highly recommend Official Staunton, they are a quality outfit.
I recently purchased this 1849 Staunton Ebony Pieces, 21" Wenge Chessboard & Mahogany Box. From ordering on line to receiving my order took 26 hours and the experience was superb. The extremely helpful web site chat guided me through some questions I had before and after my purchase. A very polite professional and knowledgeable person. On receiving the extremely well packaged parcels the very next day, I instantly knew that I had made the right choice. If a seller is prepared to package something so well in order to keep it safe in transit then the product must be worth the effort. Once unpacked I was absolutely thrilled with the quality and craftsmanship of the pieces and board. My wife and I were so excited we played a game immediately with the packaging still on the floor. You have made this a fantastic experience supplying me with a high quality Chess set and board. I now have a treasured family heirloom to pass on to my children. Thank You All.Dave.H.
I recently ordered from OfficialStaunton and couldn’t be happier with the experience. The quality of the goods was excellent — exactly as described and clearly made to a high standard. Customer service was friendly, helpful, and responsive throughout, which made the whole process smooth and reassuring. Delivery was also impressively fast.Overall, a very professional service from start to finish. I would definitely recommend OfficialStaunton and will happily order from them again.
I am really impressed with this company and would definitely use and recommend them again. I started looking because of the BBC Endgame programme and noticed a set that had sadly sold out. However, even after my initial enquiry on Sunday, Carl reached out to me over email suggesting other sets of interest.Having spoken with Carl over two or three emails, we ended up talking about the 3.75 Classic Ebonised Chess Set. I immediately placed my order on Monday afternoon and to my amazement, it arrived the morning after.The pieces arrived well packaged and after setting up, I could not be more impressed, the set looks really nice and well made.Great product, great customer journey, quick conversations with good alternatives when needed and for customer service, Carl was superb. Thanks!
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