Review Time
I was very excited to be able to order the Sarah Burns Travel Brushes. I had a problem with a few of the brushes but Craftamo were amazing in their help and support - I am very impressed! The brushes are very good quality - I have been using the for both gouache and watercolour. I love the variety of brushes included in the set. I couldn't be happier!
I absolutely love Craftamo products~ THE QUALITY IS EXCELLENT!!! I have never been disappointed~
I am also very excited waiting for each order and to be able to follow along with the instructions to a very satisfied finish~
Thank you all so VERY much~
Sincerely,
Phyllis~
I want to caution others about my disappointing experience. I purchased a full-year subscription and tried to cancel the next day due to unexpected shipping charges. My cancellation was ignored, even within their 14-day policy. They shipped the first box two months later, despite my request. I did receive a partial credit, but they refuse to refund the remaining balance due to their mistake! After numerous emails, the issue remains unresolved. I just want a full refund, not store credits! This has been the worst experience I've had with a company claiming to prioritize customer service. I cannot recommend them at all! UPDATE: They did not honor my cancellation promptly, and their actions indicate they value profit over customer satisfaction. I strongly advise against using this service due to their inadequate support and disregard for cancellation requests within the specified timeframe.
I placed my order on December 27, 2025, and it never shipped. I requested updates three times. Twice, I was told I would receive an answer after consulting with their fulfillment team. After no follow-up, I reached out again and received no response. I strongly advise against ordering from this company.
I subscribed to a brush collection for six months. The company missed their shipping deadline of December 15th without notifying me. I reached out on December 21st about the delay and wanted to cancel my subscription. They initially claimed a penalty fee, despite my original six-month agreement. They took days to persuade me to stay instead of processing my cancellation. Despite my repeated requests, they shipped the package on December 24th and charged me a fee afterward. I’m very disappointed and recommend being cautious before signing up for a subscription with this service. UPDATE: A representative later reached out and processed a full refund of the penalty fee.
I just received my second box, but the brush roll is missing. The first box hasn’t arrived, and a promised credit hasn’t been issued. Additionally, brushes I ordered in August still haven’t arrived! I received a credit note that didn’t work either. I’m extremely frustrated with this terrible customer service.
I want to express my gratitude for the beautiful paint I received. The delivery was the fastest I've had from the UK. Their customer service is excellent! If you have any delivery concerns, they respond promptly to assist you. Thank you, I will definitely order again soon!
Update as of 06/01/2026: I realized the company is not based in England, which was my mistake. I have received multiple responses from them, and they apologized for any issues. They monitored the tracking and escalated my case with the delivery service when there was still no delivery after several days. Surprisingly, the parcel was delivered that day to my requested postal stop. I have my brushes now, and they seem to be of good quality. However, the box they arrived in was quite damaged, so I’m deducting a star for that. Most of my issues stemmed from the delivery service. Big thanks to a representative for addressing my case professionally.
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We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
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