Review Time
We have now been in our property for 10 months. We have emailed numerous times with snagging issues. The lady a freaking with Snaggings had been good at getting back to us. However it feels like she is not getting the support she requires.We have had contractors arriving at our door, as we are self employed we are not always at home.We have requested a meeting to go through these issues but nothing has evolved. It feels like a delay tactic of "fobbing" us off yet again. Our main bedroom, there is only one position for the bed, however we are unable to plug in our bedside lamps without using an extension cable which has created a "trip" hazard. This resulting in is having to move our bed where headboard now covers the radiator and window. We have been extremely patient so far, and now getting to the point of frustration.Having read many reviews we are not alone.
We were so excited to move into our new home at Drovers Gate in May, unfortunately after signing on the dotted line they moved the sales manager to another site and the new one pleaded ignorance about everything! Very annoying, however that was just the start of what has been a very frustrating, stressful time.Ogilvie will do anything they can to get out of snagging. I really thought I was going mad until I read the other reviews and see they play the blame game with other home owners. My fence wasn’t straight, the fencers came round and said that it hadn’t been erected properly (wrong screws/nails) and pointed out that the posts were loose because of the soil and was told they needed sign off from Ogilvie to reconcrete… Heard nothing so managed to grab the Site Manager. He blamed the problems with the fence on me/my contractor (I got paving done), saying we had taken down the fence! Just stop playing the blame game Ogilvie and sort out the issues! Stop talking to us like we are stupid, I don’t know how you sleep at night.Edited to add that after my review Ogilvie Customer Care team got in touch to discuss the issue and it has since been fixed. Lets see about the other snagging issues!
Painful experience in simply trying and still trying to get my property without snagging. At Drovers Gate, residents and collaborating together to go against the house builder..
Overall we have got decent value for money with our Ogilvie home. The business model for Ogilvie is perhaps aimed more at value rather than being focussed on a premium market. If you are looking for a premium offering then perhaps go for a more expensive house builder. I would say Ogilvie sit in the middle somewhere between premium and cheap.There were a number of snags which did take a bit of time to fix but generally Blair and his contractors were helpful and tried to help where possible.We had a fairly major issue with one of our windows and a leak which has taken some time to resolve. However having met with Blair and discussed this a number of times we have now got a solution in place.Having read other reviews I can see how some might be frustrated and others are delighted, it all depends on customer expectation and how lucky you get with snags etc.I would still say we have had good value on the purchase as a whole. The price paid reflected the quality and finish that we got.
The lead up to our move in was a bit of a concern with Ogilvie, where we felt that individuals were not overly helpful or communicative about our move in date and several other things. However, since moving into our new build home we have been very happy with the service from the Ogilvie team. In terms of communication, Melissa has always been outstanding at replying to any queries or issues that we have and has always ensured that these things have been resolved very quickly with the appropriate contractors/tradesmen. Daryl has also gone over and above to look after us since moving into our property- on several occasions!
When we first came to the development, Lisa was very helpful with information about the development. We asked viewing and reserved our property with her.When it came to making our internal choices both Lisa and Scott were brilliant, we sat down, with no timescale, we didn’t feel rushed making our choices, they gave us their opinions on things and what was best to spend our money on.As the move got closer we were kept in the loop as per all the dates and times of the move.The house itself is beautifully finished off, Ian (site manager) and his team have been great, nothing is too much hassle, we’ve had no major problems.Our development is Millside Park, Stanley.Would highly recommend, as all the staff we’ve dealt with are a credit to their employer.
Ogilvie have been very accommodating and always able to work around our problems at their own risk / cost. We were allowed several reviews of the property once constructed when liaising closely with the site team and sales.The site team are very professional and have always been polite around our children and neighbours. It is never easy working on a live construction site amongst residents. Thanks to the upper management also who during negotiations took the time to meet and discuss items with us to ensure we were happy with the solutions.
Wow I have got an amazing garden thanks to Ogilvie doing all the groundwork and landscape grass. I truly appreciate them making good the wrong colour tiles they put on my ensuite shower and bathroom. I actually realise I enjoy gardening now.Thanks to All the Team from the Construction Director to the contractors. I was able after 4 months in the house to say " I am happy'
June 25: Still time to improve. We've been living in our Ogilvie home for 10months now. After two weeks the ~100kg door fell down only moments after people had been under it. This damage was sorted but this could have led to serious injury. While the neighbours hood is nicely done and the home is well designed the follow up on snagging has been disappointing. They seem to go by an approach of hoping you give up chasing them as they are ridiculous at getting anything organised and often leave things worse than they were or half done. They came to secure some roof tiles and managed to cut a hole in our flat roof and damaged other tiles, neither of which is still not suitably repaired. I'll keep chasing them but unless they are proactive on sorting snagging they'll never be 5 stars. Update Oct25: Still very little movement on any of the snagging items reported, flat roof still damaged and guttering loose on house in other places.
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