Review Time
Beware...When there's no way to contact a company except through email to some help address, beware. My wife purchased a gown that she would like to return. The box that it came in looked like an old steamer trunk with stucker upon sitcker all over it. The gown was thrown into it like a crumpled dish towel. There wasn't any documentation of any kind in the box and we never received a confirmation email. The return process requires an order number, but that's nowhere to be found. I fully expect them to delay responding to my email until my 30 day refund time limit is up. BTW the $1000 dollar gown looked like a cheap piece of junk. I gave 2 stars to to be fair. Maybe they will answer me. Not holding my breath.
I’m extremely disappointed with my experience attempting to delete my account with Olivela. Despite submitting multiple requests through both the app and their support email address in March and July 2025, the company failed to honor my deletion request under the California Consumer Privacy Act (CCPA).Their account deletion page states that account deletion will be completed within 7 days and that someone will reach out to verify my identity—neither of which happened. The only response I received was from someone named Mindi, who simply informed me that I had been unsubscribed from email list. This was not what I requested. The California Attorney General should look into Olivela’s privacy and data protection practices, as this lack of responsiveness raises serious concerns about how user data is handled.I would not recommend Olivela to anyone who values transparency or control over their personal information.
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