Review Time
My parcel took longer to arrive than 8-12 days. When there was a problem with the delivery Olivia Rosa did not take any responsibility and were rude and dismissive in response to my e mails. They did not answer any of my questions and stated things I had already told them. I will not order anything from this company again and will not recommend them.
My parcel took longer to arrive than 8-12 days. When there was a problem with the delivery Olivia Rosa did not take any responsibility and were rude and dismissive in response to my e mails. They did not answer any of my questions and stated things I had already told them. I will not order anything from this company again and will not recommend them.
Item was supposed to arrive with 12 working days, it actually took 17 working days. The item was not worth the wait. It was a coat but the material was so thin it would not keep anyone warm. Ordered a medium but more like a small. Will not be ordering from here again.
Cheap inferior hoodie received after 17 days, not a Cardigan as described.Emailed them I`m not happy and want a refund and told their warehouse is in China and the product would have to be sent back there and offered a 35% refund instead.Contacted my bank today to dispute this payment.DO NOT BUY from these con artists!
Warning: Misleading return policy – The "China Return Trap"I am writing this to warn other UK shoppers about Olivia Rosa (GE Zorgt). I purchased a jumpsuit that arrived significantly "not as described", the belt buckle and sleeves looked nothing like the photos online.Despite their website listing a business address in the Netherlands and offering a "30-day return policy", they refuse to provide a local or European return address. Instead, they are demanding I ship the item back to China at my own expense and pay all international customs fees.They initially tried to "negotiate" by offering a 35% refund, then 50%, to avoid a full return. This is a clear attempt to make the return process so expensive and difficult that customers give up. Their website makes NO mention of returns going to China or the customer being liable for international customs.I have reported this company to UK Citizens Advice and the Dutch ACM for unfair commercial practices and have initiated a chargeback with Metro Bank. Avoid this site, what you see is not what you get, and they do not honor UK Consumer Rights.
At the time of purchasing a black Puffer Jacket this Company states they were based in Netherlands, although they are not a registered company there. The jacket arrived and was about 5 sizes too big. When I came to contacting them for a refund I was offered various % refunds which were declined until they got to a 50% discount or return the item to China! I was then backed into a corner as I would probably have been without a coat and refund had I tried to return it, so I had to settle for 50% refund. Yes, I got to keep the coat (which was thinner than any of my jumpers) but it didn't fit and I'm too embarrassed by it to sell on. (who knows how long or how much the return would have been)I would not recommend and would not buy from them again. I usually check the reviews, must have been a busy day for me.
Parcel took a month to arrive coat is like felt very poor quality stay well clear of them don't waste your money like I did size way to small can't be bothered to send item back as it will cost a fortune . they say they are based in the Netherlands but actually they are from china
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