Review Time
A really helpful company. Through work, we purchase many different types of feature pendant lights and as such we have purchased from many different independent companies. Typically there is a pattern to the purchase procedure….a google search, a click on the link, enter card details, wait for an order confirmation and then silence while you wait for a delivery with very little contact from the “seller”….but with Olson & Baker it was slightly different, they made contact with us, they made the effort to keep us updated with order progress….this many sound like “nothing special”, but to us, this small gesture and order progression updates is the difference between a company that actually cares and one that just wants your sale.
Would I use them again?….absolutely
A really helpful company. Through work, we purchase many different types of feature pendant lights and as such we have purchased from many different independent companies. Typically there is a pattern to the purchase procedure….a google search, a click on the link, enter card details, wait for an order confirmation and then silence while you wait for a delivery with very little contact from the “seller”….but with Olson & Baker it was slightly different, they made contact with us, they made the effort to keep us updated with order progress….this many sound like “nothing special”, but to us, this small gesture and order progression updates is the difference between a company that actually cares and one that just wants your sale. Would I use them again?….absolutely
From ordering my Magis Bombo stools until their delivery, which was earlier than initially expected, the customer service of this company was top notch. Even more impressive as the stools were very competitively priced as well, so a win, win.I would highly recommend using this small company
Terrific service in researching and ordering Bolia Visti Armchair. Numerous queries from me via email and phone were dealt with promptly and helpfully (special praise for Finlay). Liaised with Bolia for me to establish available fabrics and suggested & send various sample to consider. Happy to recommend them.
Staff I spoke and had communication with were really helpful answered my queries directly and concisely - no waffle or hard sale. After purchase I was kept up to date with the financial and dispatch details, and in addition a mail to see if my purchase was satisfactory and up to my expectations. All of these made the whole online purchase feel more like a traditional in shop one. Excellent. My goods were exactly what I wanted.
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As specialists in designer furniture, Olson and Baker commits to providing a memorable shopping experience for our customers. We pride ourselves on endorsing authentic licensed pieces from the most reputable manufacturers and designers in the world. Our high end furniture and lighting spans from mid-century modern to contemporary styles, and everything in-between. As an independent business, we are able to offer a personalised service, tailored to each customers need.
We are passionate about our products, and our small expert team is a well-oiled machine that strives to deliver excellence. We embrace sustainable business practises by supporting local supply chains to minimise our carbon footprint, alongside also having a collaboration with More Trees to plant a tree with every order. Please feel free to reach out to our friendly team if you have any questions about any of our products.See more
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