Review Time
Please avoid ordering from Omninela Medical. I placed an online order to the value of R2,280.00 with Omninela Medical on 26/11/2025. Despite numerous and repeated emails, I have not received any feedback regarding the status of my order, except for one email shortly after my first email query. I was told that the products were on back order and there would be a delay in the delivery date. I am very happy to engage with anyone who is considering legal action against Omninela Medical and their directors. Pity there is no option for a zero star rating!
I ordered and paid for two products on 12/12/2025. As of 9/01/2026, after five emails to the support team, I have received no response or my order. I am now requesting a refund, but it seems they have disappeared completely. Their contact number is also non-functional.
This company is untrustworthy. I ordered on 17/10/2025 and canceled within 24 hours, receiving a refund notice. They assured me that the payment service would process my refund, but to date, nothing has happened. They don't respond, and I had to report a fraud case with my bank, only to find out I couldn't get a refund due to the payment method used. I can't believe there's no recourse against them, and the promises made were empty.
I placed an order on 6 May 2025, and after two weeks without receiving it, I followed up only to be told the product was out of stock (though it was still listed as in stock on their site). When I followed up again, they claimed it was still out of stock. I requested a refund on 29 May 2025, providing the requested banking details. Despite numerous follow-ups, I still have not received my refund as of 31.07.2025.
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