Review Time
I was compelled to go through identity verification again. After multiple tries where I submitted photos of my identification, I was told it was successful! The app let me log in but continually failed to activate my card. The website still indicates that I need to verify my identity, preventing me from activating my card there as well. This experience is far from user-friendly, even for someone with technical skills.
I checked the balance on a gift card for my elderly father, and it showed zero due to 'card management fees' of €1.45 after 18 months. I'm baffled by how this is allowed under consumer protection laws. The platform refers to it as 'operational and processing charges', but I haven't encountered these with other companies. It's better to buy a gift voucher directly from the store, which is likely to be more reasonable.
This service makes it extremely difficult to access something you’ve already earned as a gift. It’s misleading to suggest the voucher works like a Visa card. You have to provide photo ID and go through unnecessary verification steps. If the system were efficient, it might make sense, but it’s cumbersome and time-consuming. A gift should be straightforward, not a source of frustration.
Accessing a gift that you've earned is incredibly frustrating. Although you're told the voucher works like a Visa card, that's misleading. It requires photo ID and multiple verification steps, which feels excessive. If the system worked smoothly, it might be understandable, but it's clunky and time-consuming. A gift should be easy to use, not a source of stress.
This company’s gift card is utterly useless. My employer gifts these every year, but using them is a hassle. I can’t even add the balance to my accounts or use it on various platforms. It feels like a scam that limits how I can spend my own money. I now have a gift voucher that I can barely use, and they make it hard to withdraw any remaining balance. The recent change to cardboard cards is concerning—what if they get damaged? It seems designed to benefit the company more than the customer.
I bought a digital gift card for the first time and the process of sending it was incredibly complicated. I had to call for help multiple times, which didn’t resolve my issue, and was told it would take up to 24 hours to get a response. Validation codes weren’t sent, making it a nightmare I wouldn’t want to repeat.
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With a One4all Gift Card, you can be sure you’re giving a gift your recipient will love. Why? They can spend it almost anywhere, on almost anything – whether they’re a fashionista who needs to stay on top of the latest trends, a foodie with an adventurous palate, a movie-buff who can’t miss seeing the latest blockbuster on the big screen, a spa goddess who loves being spoiled with luxury treatments, or a tech guy who’s not himself without the best gadgets…we could go on! With hundreds of stores and services to choose from, the One4all Gift Card is the ultimate gift of choice. Our Gift Cards come in both Physical and Digital versions (which can be customised & sent with a personal video message), and can redeemed with top retailers across Ireland such as Tesco, Penneys, IKEA, Arnotts, Harvey Norman, Woodies & many more.
If you have experienced an issue spending your card either in-store or online, or need assistance in any other way, please email custserv@one4all.ie quoting 'Trustpilot' and we will be happy to resolve the issue to your satisfaction. Contacting our customer service team is the best way to reach a swift and satisfactory resolution to any issue. We look forward to hearing from you.See more
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