Review Time
My phone has developed a touch screen problem after 8 months (within the warranty period). I have been dealing with the customer support for almost 3 weeks now, being dragged through a bunch of time wasting procedures that do not work! And that if you are lucky enough to actually get a response.
So dear oneplus:
Never Settle?? NEVER AGAIN!
I has heard from some ppl days ago about oneplus.eu.and Iwas a little scepital,But the company answered me a lot with patience to let believe they are real shop selling original oneplus phones,Finally I ordered an oneplus one 64GB black Last Friday, I dont regret but feel worthful and happy ,As i had got my dream phone this Monday.but no need wait months for an invite,it works well,4G network very fast ,I got some free gifts and coupon,and no need pay taxes,So lucky ,thanks for oneplus.eu , i will come next time if new products come.XXXX
I had get my phone yesterday,very gorgeous phone,I like it much,and I got some free gifts: Black leather case,screen protector, etc .very happy shopping. Furthermore,i have high comment for the service,because at first i did wrong to order 2 same orders,Soon later i got the email from the customer service in oneplus.eu to ask me if i need cancel 1 order, i said yes ,i had to cancel 1 same order, then I got the refund within 20mins ,very fast response.the shipping also very fast ,2 days ,no need pay extra Customs taxes.very great!
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