Review Time
Review Honestly my dog keeps panting all the time no matter how much he drinks he looks like he takes a lot to be able to brethe . And I was told he’s health and good with other dogs , he had become reactive with other dogs .when we first got him he refused to go up or down the stairs and I watched rob forcfully pull him down the stairs . My dog then gained a fear of stairs that I belive happened. Way before we got him . Lucky my mate was able to help get him over that fear . It is so unfair on the dog. We got told he has the basic obidence training which we had to re train him . We got told he’s 8 months but he’s “ fully grown “ he’s a Durcher shepherd cross German shepherd and even at 8 months old they are a lot smaller . He keeps jumping up . I called rob to ask why he’s biting after no he told us he’s mouthing and to give him a ferm tap under the chin when he gose to bite . However yes the dog mabye be trying to play but has a ferm and powerful bite . He also always sounds likes he’s chewing on rocks whenver he’s playing with a soft toy. I have a sugery coming up and when I called rob to see what to do about the jumping and biting bc I can’t have that after sugery he told me he knew I wouldn’t be getting a fully trained dog and that and how it’s unfair on the dog never mind me . He also told me from the start the training would be £100 bc of our finances and now he’s put it to £125 after telling me he would bring the pay work and microchip with the dog when we got him he never did . We have no clue if the dog is healthy clearly not trained before we got him . He brought him a thin slip coller that later on my dog managed to get out of and chew it up . Yesterday we notivced that he has like a cut under his chin and it’s sensitive for him to touch he also has lots of spots that’s are sensitive for him. It’s so unfair on the dog what he’s been put through . Ans £125 for an hours training is abit too much .
Though the dog we got from this place was a lovely dog he was not trained at he didn't sit down when told or anything. He also pulled quite a lot and kept jumping up on my daughter biting her. I got the dog to be an assistant dog for my daughter to help her with her mental health but made her feel worse and I ended up walking him and training him but I had to send him back because he was destroying my mental health because he kept bitting me. The guy said he would bring down his documents for the dog but never did he and his wife are just con artists and scammers and when I asked for my money back she tried to give me royal bank of Scotland notes which my bank doesn't except. I felt really bad for sending the dog back because I know they will abuse it like they have with other dogs
I had three very bad behaved frenchies and called on Rob for help. One was lead reactive and the other two just followed whatever she did. Indoors they barked constantly and hated people coming into the house not only would they bark and lunge they would nip and become quite fearful to the point we dreaded anyone coming to visit which did become less and less. Rob showed us that by staying calm we could direct the calmness to them we now have the house barking under control and my friends are now noticing the difference which is great . I had stopped walking them in public due to the redirected aggression one displayed . I would only take them to private enclosed dog runs for exercise . On the first day Rob had them all walking and responding to commands in the street without a lead. This is something I would never attempt. It showed me that they knew what to do and how to behave but chose not to do so with us. Rob had a slip lead made for grace and this has been helping it is still training in progress but feel that we are finally getting there. I can’t thank him enough
Had rob out for initial meeting to see my dog’s overexcitement issues, Rob got a got collar and tugged very hard at her neck, she let out several screams ( my dog is dramatic but she was scared) she did what rob told her to do but she was terrified and it’s not how I want my dog to be, scared of her handler. Charged 150 after yanking her around for ten mins outside. Then sat and showed me good reviews on his phone. Second visit rob kept changing the time, told him I was busy and not to bother ( by this time I’d found a lot of negativity surrounding rob online) I told him I’d found stuff about him online and he still comes to my door anyway and denies all of the stuff written online, says it’s someone trying to bring him down. Sorry but I have enough crap to deal with in my own life and don’t want to be involved in anymore, my MH can’t take it. Couple of weeks later and I notice a page on social media that has a post about rob putting a clients details phone number and postcode, pets name and her issues on his public instagram page, my personal details 😭. I was so bloody angry and blocked the man after this. Had my dog at another trainer and he says she has anxiety, when she heard a video lately with robs voice in it, she recognised him right away. Ears perked up and looking at me like no him again 🫣 put me right back in trusting people and put my dogs training back a few weeks at a crucial stage. Rob only seemed to be interested in taking her away for boarding: training and that is not what I wanted, I wanted balanced training with trust building and boundaries and not dragging and scaring my pup into submission. I also asked a couple of Scottish established dog trainers and was told to stay well clear as they’d not heard good things about Rob.
We are writing this review as a warning to others considering one-to-one dog training services with Rob Metcalfe. Based on our experience, we strongly urge anyone looking into his services to conduct thorough research before committing.My friend required a psychiatric assistance dog to help with her mental health. We explored multiple trainers before coming across Rob Metcalfe, who assured us he could provide everything we needed. Unfortunately, our experience proved to be highly disappointing and concerning.Rob was meant to carry out residential training for the dog. However, it quickly became evident that the dog was not being trained as promised. Despite assurances of progress, there was no tangible evidence of any training taking place. Requests for updates and proof of training were met with vague responses or outright refusal. During the process of selecting a suitable assistance dog, we were introduced to a dog that Rob claimed had been working as a PTSD support dog for over a year and had turned its previous owner's life around. However, the previous owner had returned the dog, which was odd given Rob’s claims about how life-changing the dog had been. This raised serious doubts about the legitimacy of his statements. Alarmingly, this so-called “highly trained” dog bit my friend, further highlighting the inconsistencies in his claims and the lack of proper behavioural training.Throughout the process, we repeatedly requested veterinary documentation for the dog we were training with. Despite over two months of persistent requests, Rob refused to provide any such records. This lack of transparency was deeply concerning and made it impossible for us to verify the dog’s health, history, or suitability for assistance work.Beyond the training concerns, Rob’s professionalism was severely lacking. He was frequently and extensively late for scheduled meetings, demonstrating a disregard for our time and commitments. When we eventually submitted a formal complaint outlining our concerns and requested a written response for record-keeping, he failed to address any of the issues raised.Another alarming aspect of our experience was Rob’s use of slip collars in training. While technically legal, they cause harm to animals and are not permitted for any assessments that the dog needed to pass, as they are considered an aid. This raised serious ethical and practical concerns regarding his training methods and overall approach.We feel strongly that our experience should serve as a cautionary tale for others considering Rob Metcalfe’s services. The combination of unfulfilled promises, lack of transparency, questionable practices, and unprofessional behaviour makes us highly recommend seeking alternative, reputable trainers.Before committing to any training program, we encourage potential clients to thoroughly research their chosen trainer, ask for documentation upfront, and ensure they are dealing with a trustworthy professional. We regret our experience but hope that by sharing our story, we can prevent others from facing similar disappointment and frustration.
Rob Metcalfe and Jane Armstrong are animal abusers. Both of them traumatised and hurt my dog! They made my dog so anxious and reactive. They advertise themselves as top notch trainers but they are really just bullying fraudsters. They do not care about their clients if the dogs they exploit…
Very well recommended and Rob was very professional in his service! I was having problems with my American bull dogg sugar, pulling on every walk! I also had problems with his recall!This is we’re Rob came into it, and helped train myself and sugar with real ease! Through Rob’s knowledge and years of experience, it’s really helped me with my overall bond with my dog! I have nothing but good words to say about Rob at one to one dog training school.
Hi I’ve heard that 1 to 1 Dog Training School is getting negative feedback all I can do is state what Rob and Jane have done for me - I have the most beautiful Doberman but he is skittish and scared of the wind I got him from abroad and he came in such a terrible condition I really didn’t know what to do I spent ages googling looking for the right trainer and I found him that’s Rob - this man calmed my boy down he taught him commands I couldn’t - I boarded my boy with Rob and Jane and they videoed me where he was sleeping what kennel has infra red heat lamps to ensure your dog is kept warm and safe I know if I’m on holiday that’s where my boy will go they are in England myself in Scotland but that’s how much I trust them - Rob just didn’t train my boy he trained me to cope with a skittish boy but you get what you pay for yes they are not cheap but the results are 💯 so you get what you pay for - I’d suggest should someone need an excellent trainer who understands dogs go to Rob and Jane you won’t regret it
Very reluctant to review but have decided I can't keep quiet any longer.*This experience actually took place in 2021, but Trustpilot’s date selector doesn’t allow me to choose earlier than 2024*I did a trial day with Rob back in 2021 to work at his kennels, I turned up and waited at the gate for 30-40 minutes with no reply to calls/texts. Finally Rob came out, explaining he'd had his dog Shep put down the night before.During the day me and Rob went out in the van with dogs loaded up in the back, we travelled a few hours, collecting some dogs en route. On the journey Rob proceeded to tell me details about his past and traumatic stories of his life, including that due to losing his dog he had contemplated taking his life the night prior and said he'd drunk a bottle of whiskey to numb the pain (he was driving the van at this point). On my first meeting with a man double my age at the time and in control of the vehicle we were in, I was understandably uncomfortable and concerned.We went to a field where we used slip collars and gave corrections to the dogs to get them to follow, I was told by Rob and another trainer we met that my corrections weren't "sharp" or "quick" enough to be effective. There was a Frenchie in attendance who had a limp, the dog wasn't allowed to engage in the training (as it shouldn't be if injured) but the owner had still paid for the day and "training".It was my job to walk the dogs on lead around the field to exercise them - there were 2 dobermans (a male and a female) belonging to one customer who had paid for residential - the owner paying thousands of pounds I believe Rob told me. The dogs had been left in the back of a van on the property overnight, the male dobie was very nervous and would bark, so rather than train him Rob put an "anti-bark" collar on him which I believe gave a shock due to the reaction of the dog. The dog cried in response which caused the shock again and the dog then urinated on itself. I felt sick to my stomach and got the dog out of the van and walked him as I didn't know what else to do.One of the vans needed decal work doing to it if I remember correctly, so Rob asked me to use my personal vehicle to drive us to collect the van, using my petrol which I was told would be reimbursed.I was supposed to be returning the next day, safe to say I didn't. Didn't receive promised payment for fuel or the trial day either.Please do your research when looking into ANY trainer for your dog.
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