Review Time
The customer service was extremely disappointing. I reserved a taxi 30 minutes ahead of time, but none arrived. When I called to inquire about the situation, it was clear that no effort had been made to send a taxi. There was no apology offered. It should be standard practice to notify a customer if you can't deliver a taxi in a timely manner. This is precisely why many people prefer alternative services.
Extremely poor customer service. I booked 30 minutes in advance of requiring a taxi and was not sent a taxi. When I called to ask where my taxi was it was plainly obvious that they hadn't even tried. No apology. It'd be basic courtesy to inform a customer if you can't provide a taxi in reasonable time. This is why we use Uber....
I would give minus stars to this company. Pre booked taxi to take four of us and a young baby out for an organised meal for my husbands 70th birthday. Taxi contacted us 10 mins before pick up to say they were on their way. 30 mins later no sign of any taxi so I called office number to be told they were trying to find a driver then told they would get one when they could. They had already taken the fare out of the bank. I was livid & its just not acceptable service. Person on the phone could not tell me when they would get a driver. We were now late for my husbands 70th dinner. No option but to cancel & call a rival taxi firm. They were amazing turned up promptly but we were so late that restaurant had given our table away. Thanks City Cabs for being such a **** company. Never again will we use you & you better refund the money you took asap. How dare you treat customers this way. Avoid.
City Cabs has terrible customer serice. Unkind, rude, and quick to blame the passenger, your staff make me never want to recommend City Cabs. I despise speaking with your service team and cannot recommend your company. You've inexplicably managed to hire terrible people in a country full of the loveliest people
Let down again by this firm.I made a telephone booking giving 3 days’ notice for a simple 5-minute journey from a hotel to a wedding venue. Received a confirmation text.Called them the day before to confirm and was told they had the booking.Called again 2 hours before pick to confirm and again was told all ok.Ten minutes after the booked pick-up time I called to remind them I was going to a wedding and to find out where taxi was.I was told that they would try and get me a taxi but it will be about 20 minutes.Totally unacceptable. I then had to take my own car to the wedding to ensure I was not any later than I already was.No follow up apology by text or by phone.I definitely do not recommend anybody uses or trusts this company.
Beware!! We were in a group leaving a hotel to go into the city. 2 taxis, one group left first. We didn't have far to go! Second pickup few minutes later, we arrived (2nd taxis) a good few minutes before the first and they got charged over £13 to get to exactly the same destination that cost us just over £6!!!! Avoid black Audi SF19 HRG!!
I pre booked this taxi company a few weeks before my daughters special birthday weekend , to guarantee a taxi would take her from the hotel to the Oasis concert (Scottish Murrayfield), then return after the concert. The taxi arrived at 4.30 to drop off at the stadium but one never returned after the concert. They were left standing outside the stadium for 25 minutes, luckily another taxi arrived from another company to drop some people off so they got in there. When she eventually got through to City Cars she was told they were not coming due to road closures!! They knew this as they had dropped her off at the same point they could have collected her from. I have emailed and phoned this company prior to her return to express my upset/disappointment, no one bothered to reply! I have informed the hotel who recommended them of this. Disgraceful!!
Brilliant service using the app, always use them in Edinburgh, my booking this morning went smoothly as ever and when I made the error of leaving my phone in the cab, the service team and driver worked together to return it to me at my home very promptly. Thank you City Cabs for an exemplary service
I am a visitor to Dundee and was unfortunately recommended downloading the Dundee City Taxis app to get around. Ordered a cab for the first time on the app. After 25 minutes the map was still showing 5 cabs sitting in the city centre not moving. I gave up and cancelled the trip and had to pay £3 for the privilege of being fobbed off. Never again. App now deleted from my phone. I then called Tay Taxis who arrived within 3 minutes.
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Edinburgh Black Cab taxi service since 1925 - Private & Corporate Taxis, Wedding Taxi services & official taxi provider for Edinburgh Airport
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