Review Time
I cannot recommend OOLACTIVE highly enough. About a year ago, when my e-bike started having issues under warranty, I initially thought it was the battery and reached out for a quick replacement. Because of my mobility challenges, they were ready to send a replacement immediately without requiring me to send the old one.Before they shipped it, I contacted them again and explained that I didn’t think it was the battery after all. I shared photos and asked for advice on fixing the bike. They not only provided helpful guidance, but also sent complimentary connector pieces. With their support, a friend was able to fix my bike, restoring its functionality.I am incredibly grateful for their kindness, support, and willingness to go above and beyond. By contrast, the company where I originally bought the bike was unhelpful and dismissive when I had issues with the original battery. In hindsight, I probably wouldn’t have needed to even consider a replacement battery if they had offered the same level of care.Thanks to OOLACTIVE, I have my mobility and independence back. Their service truly made a life-changing difference, and I cannot thank them enough.
I ordered the product in april 1st, And after the first day i reached out to customer support to ask how long the delivery takes, They said 1-2 days processing time and 3-10 days shipping. 4 DAYS HAVE GONE BY AND NO UPDATES, NO NEW ORDER STATUS NOTHING, I REACHED OUT TO THEM ONLY FOR THEM TO REPLY 5 HOURS LATER ASKING IF I HAVE A HOUSE NUMBER. MY HOUSE DOESNT HAVE A HOUSE NUMBER, I WROTE NOTHING ON THE HOUSE NUMBER PAGE, AND THEY DEEMED IT INCOMPLETE. I REACHED OUT TO THEM YESTERDAY AND AM YET TO HEAR A RESPONSE. So they finally Shipped the product, and im recieving it today, 10 days. 10 days!! I am in the eu, and the warehouse isnt even that far from me.
This is the second ebike I have purchased from oolactive. I was very impressed with the 1st randride bike and the communication and help from oolactive so I brought another the same. My wife and I are enjoying having these bikes especially as we live in the hills of northern Portugal. The bike is very good quality and very well made and handles more like a motorbike than a bicycle.Thanks again. Highly recommend oolactive.
Ordered a spare battery for my eleglide electric bike as no where else had any stock,arrived really quickly but box was damaged(by courier) battery was not damaged but key was missing,I contacted oollactive and they requested photos,within a couple of hours they contacted me saying a replacement key was on its way,brilliant customer service and support would definitely recommend
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Discover the best selling and affordable Electric Bikes and Electric Scooters or kids Electric Motorcycles at OOLACTIVE.com. Your ticket to a greener, more efficient way to get around.
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