opticsoutfitter.com

4.9
4.9 Based on 47 reviews

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Average Rating

4.9

/
5

47 Reviews

5 Star
96%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
4%

All Reviews

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Review Time

Deborah Adams
Disappointing Experience with Incorrect Sizes

I placed an order and received the wrong sizes. Despite sending multiple emails, I received no assistance and no responses. I lost $147. Order summary: Item 1: Helmet Spex XL × 1
Color: Matte Black Crimson / Wide (58) $98.95 Item 2: Prescription Type: New Specs × 1
Standard Rx + ProCoat $150.00 Discount applied: -$99.58
Subtotal: $149.37
Shipping: $0.00
Total: $149.37 USD

1
Date of experience: Dec 25, 2025
Christopher
Protect Your Eyes

Excellent customer service, Thank You Ron Menchero. When I spoke to Ron it was just for having scratches repaired and I was pleasantly surprised how easy he made it. I was a compilating a new style and it didn't take much to decide on a second new pair. I was that pleased with the first pair I had purchased 2yrs ago and just hope I'm as pleased with the new style. I'm confident customer service will take of any issues.

5
Date of experience: Jun 10, 2025
Guangpei Anderson
Beth assisted me and her service is…

Beth assisted me and her service is very good. Thank you

5
Date of experience: Jun 08, 2025
Janice Mulvany
Ron was very helpful and helped me get…

Ron was very helpful and helped me get my new sunglasses ordered right away.

5
Date of experience: Jun 07, 2025
Lauren Lovitte
Awesome customer service!

The at home try on kit made the process smooth and helped us decide on the best fit glasses for our son. Beth was incredibly helpful through the entire process.

5
Date of experience: Jun 07, 2025
This is a terrific company!!!

This is a terrific company! I made a mistake and ordered the wrong merchandise and didnt realize it for a while. I didnt thing theyd even consider and exchange...I reached out to the customer service department and had a response immediately, a friendly representative was eager to help me and sorted everything out seamlessly. I will be back to this site for all of my Optical needs. I recommend you do too. GMN

5
Date of experience: Jun 05, 2025
Beth was very friendly and willing to…

Beth was very friendly and willing to let me change my order and still offered a discount. I have purchased 2 frames and many lenses in the past from opticsoutfitters.com all with RX lenses. I had eye surgery and now do not need RX lenses. Thank you Beth.

5
Date of experience: Jun 04, 2025
Recoil Clays Kit Shooting Glasses

I was hesitant about buying from a place I had only heard about on line. That was unwarranted as Ron and everybody else came thru big time. The purchase, instructions, customer support has been exceptional in today’s world of customer no service. The fit, feel, quality is great. Would recommend and purchase again when my vision changes. Thanks Ron and all the good folks at Opticsoutfitter. Jack

5
Date of experience: Jun 02, 2025
pj Smash
Beth was very helpful and professional

Beth was very helpful and professional. Great service on a warranty item.

5
Date of experience: Jun 02, 2025
Tracy Demmerle
The entire process was seamless

The entire process was seamless! They have great communication with their customers via text which makes everything so much easier!. The zipper on the case came broken and no issues replacing it, no questions asked. All via text. Highly recommend for you sport goggle needs!!

5
Date of experience: Jun 02, 2025

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