Review Time
I placed an order and received the wrong sizes. Despite sending multiple emails, I received no assistance and no responses. I lost $147. Order summary: Item 1: Helmet Spex XL × 1
Color: Matte Black Crimson / Wide (58) $98.95 Item 2: Prescription Type: New Specs × 1
Standard Rx + ProCoat $150.00 Discount applied: -$99.58
Subtotal: $149.37
Shipping: $0.00
Total: $149.37 USD
Excellent customer service, Thank You Ron Menchero. When I spoke to Ron it was just for having scratches repaired and I was pleasantly surprised how easy he made it. I was a compilating a new style and it didn't take much to decide on a second new pair. I was that pleased with the first pair I had purchased 2yrs ago and just hope I'm as pleased with the new style. I'm confident customer service will take of any issues.
This is a terrific company! I made a mistake and ordered the wrong merchandise and didnt realize it for a while. I didnt thing theyd even consider and exchange...I reached out to the customer service department and had a response immediately, a friendly representative was eager to help me and sorted everything out seamlessly. I will be back to this site for all of my Optical needs. I recommend you do too. GMN
Beth was very friendly and willing to let me change my order and still offered a discount. I have purchased 2 frames and many lenses in the past from opticsoutfitters.com all with RX lenses. I had eye surgery and now do not need RX lenses. Thank you Beth.
I was hesitant about buying from a place I had only heard about on line. That was unwarranted as Ron and everybody else came thru big time. The purchase, instructions, customer support has been exceptional in today’s world of customer no service. The fit, feel, quality is great. Would recommend and purchase again when my vision changes. Thanks Ron and all the good folks at Opticsoutfitter. Jack
The entire process was seamless! They have great communication with their customers via text which makes everything so much easier!. The zipper on the case came broken and no issues replacing it, no questions asked. All via text. Highly recommend for you sport goggle needs!!
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