lifefone.com

4.7
4.7 Based on 783 reviews

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, ...

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Average Rating

4.7

/
5

783 Reviews

5 Star
80%
4 Star
11%
3 Star
6%
2 Star
2%
1 Star
2%

All Reviews

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Review Time

Chris Chin
Saved my Mom's life!

LifeFone's daily phone call wellness check service saved my Mom's life. She got an infection and became weak/delirious, and as a result she was stuck on the floor for 10 hours -- she didn't fall so the fall sensor didn't go off and the delirium caused her to not push the help button. After not answering the daily wellness check call, LifeFone called us and then sent EMS. My mother lives alone, so otherwise she would have been stuck on the floor for days and died. I'm so glad we paid the extra $19/mo for these daily wellness check calls -- it's a bargain.

5
Date of experience: Oct 24, 2025
customer
LifeFone was very valuable to our…

LifeFone was very valuable to our family for our mom. We did not live in the same county as our mom. She wore it faithfully. She also felt secure knowing help was available if needed. It works great because she accidentally pressed it a couple of times and a response was immediate.We would definitely recommend LifeFone.

5
Date of experience: Oct 13, 2025
Scott
Reliable life saving device

We purchased this device for our aging mother. She has used it several times both intentionally and accidentally. They have responded quickly every time. I trust this device completely.

5
Date of experience: Oct 13, 2025
Carin Powierski
your response time is immediate and…

your response time is immediate and your staff is very friendly and easy to work with.

5
Date of experience: Sep 23, 2025
Naomi Matalon
Extremely pleased with your service!

I was very pleased to know the extent your company will go to for my safety. My friend kept calling my cell phone for our usual zoom and got no response because I forgot to take the phone with me. She was very upset and called LifeFone (she knew your company because I always raved) to see if there were any calls from me which there were not but the rep offered to have a well check done. When I realized her calls on the phone, I was even more delighted that you were willing to go the extra mile!! Thank you!!

5
Date of experience: Sep 23, 2025
Susan D.
Better than Life alert

I like being able to communicate with lifePhone Representatives through my lanyard. Also the fact that it has a fall alert response. I recommend this to everybody I meet. I started with Life alert and your company is by far the best!

5
Date of experience: Sep 12, 2025
Sarah Bayless
Follow Up Review

I previously posted a LifeFone review on Google as well as here. I recently placed my LO in assisted living so LifeFone is no longer necessary. However, I wanted to let people know that we had a great experience with LifeFone and absolutely recommend it. I waited to write this until our equipment return and refund were completed. We had prepaid another year and had to cancel two months into it. After they received our equipment back, they prorated and promptly credited the remaining 10 months back to our payment method. This was a seamless no hassle process. The only issue was, I received the email confirming the cancellation & providing more detailed return instructions after I mailed the equipment. Fortunately, I got a receipt from the post office & insured the equipment as instructed. If I’d asked, they would have provided a prepaid label & deducted the cost from my refund. Anyway, this service worked excellently, we didn’t need Wi-Fi, the GPS tracking made it so they could find my LO even on a train in the middle of the mid-west, and summon medical help to the house quickly. THANK YOU LIFEFONE for helping lower caregiver stress.😊

5
Date of experience: Sep 09, 2025
customer
LifeFone provided more information…

LifeFone provided more information online than competitors. No hard sell.

5
Date of experience: Sep 07, 2025
Rose Marie Chastanet
How long should it take to charge the…

How long should it take to charge the battery and thereafter how long should it work ?

4
Date of experience: Aug 13, 2025
Lori F.
Notifications worked exactly as we’d hoped

When my elder relative activated her alert, I received a “ live” phone call and explanation of steps taken - and all contacts received appropriate timely calls/texts. Notifications Worked - exactly as we would hope. And relative is fine, now with good confidence that her system works.

5
Date of experience: Aug 13, 2025

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Business Details

  • Since 1976, LifeFone has helped people live their lives safely, confidently and independently.

    As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.

    LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.

    Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

    See more

  • email info@lifefone.com
  • call 18008822280
  • language https://www.LifeFone.com

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