Review Time
I bought a satnav from this company. It arrived ok but that is the only positive thing about the whole experience. It did not work properly and I was told to re package it and send it to their return address in China.
They will not cover return postage costs, which it illegal.
I was offered a 40% refund which is a rip off. DO NOT BUY ANYTHING FROM THIS COMPANY. I am still waiting for a refund but do not hold out much hope.
Do not buy from Oraliu! The quality of the jacket I ordered priced at £65 was terrible, the material is so thin. The returns process has been awful, emails are responded to at 00:05 so each negotiation has taken over a day to get anywhere. They started with offering a 30% refund which would be paid in 2-3 days but I’d not have to send the jacket back, if I wanted a 100% refund I’d have to cover the cost of returning jacket to china and only once it was received would they start the refund process which they say would take 28-35 days for me to then receive money! Not acceptable and terrible customer service
Do not buy from Oraliu! The quality of the jacket I ordered priced at £65 was terrible, the material is so thin. The returns process has been awful, emails are responded to at 00:05 so each negotiation has taken over a day to get anywhere. They started with offering a 30% refund which would be paid in 2-3 days but I’d not have to send the jacket back, if I wanted a 100% refund I’d have to cover the cost of returning jacket to china and only once it was received would they start the refund process which they say would take 28-35 days for me to then receive money! Not acceptable and terrible customer service
We ordered a lamp from this company, then we checked on Trustpilot. So we didn't hold much hope of recieiving the goods, much to our suprise about ten days later the lamp turned up. It wasn't broken or damaged it works as it should, just wasn't as hi end as it appeared on the website, also i feel it was about £20 overpriced for the quality. Needless to say we would not reccomend or use this company again.
The company told me they were a small family business based in the UK.My tap took 15 days to arrive, from China! It was broken.I sent a picture to the company and they offered me a 30% refund.when I did not accept they offered me 40%.I refused again and was told if I wanted a full refund I had to send the broken tap back to China.I feel they are trading under false pretences.
Very late late delivery like, 3 weeks to be exact. Once arrived found item to be of extremely poor quality. Very cheap materials. I bought a supposedly professional manicure/pedicure set. Look like something out of a Christmas cracker. Totally my fault, I should of read the reviews of this company. I usually do. Why do Amazon be a platform for these people. Once bitten twice shy, never use them again hopefully no-one else will.
When the Fairy Glo Garden Statue finally turned up in broken packaging it was broken the Head and Wings had broken off due to bad packaging which was extremely flimsy for a garden ornament. I will be returning for a full refund and I see on Trust Pilot there will be a problem! I should of read about this company before will not be ordering again.
oraliu were selling frame drums, suggesting they were hand made and of good quality, the image shows a big Frame Drum with a solid wooden tree shaped handle at the back the skin looked like proper skin, they hinted towards it being hand made in UK. It was ordered just before Christmas,it came 2 weeks after and had been sent out direct from China it was a kids toy, the skin was artificial it was about 9inches in size very light the wood was a cheap stained ply which was broken and would not have withstood any holding or impact. We have asked for a refund, but I think we will be very surprised if this happens, absolute con, £50.00 down the drain at the most expensive time of year, hopefully Karma will assist in closing this 'company' down for want of a better title, it is a scam and you would be best to avoid at all costs!
When you order a product from this company you will have to be patient. I ordered a watch on the 8 December in the hope it will arrive before Christmas but it was delivered on the 29 December, so I assume it was stocked directly in China. There was some tracking and a reponse on some queries I had raised though that could have been a AI bot. The product itself was as advertised and is working ok.
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